Job Description
The Intra-government Communications Network (ICON) provides an unmetered and cost-effective telecommunication service, connecting over 130 Australian Government agencies and service providers, through approximately 3800 point-to-point fibre optic links within the Australian Capital Territory.
The network of fibre optic links allows information to be communicated securely, with a classification up to PROTECTED, without the need for additional encryption. ICON enables buildings occupied by a Commonwealth entity to connect to one of the following:
A building occupied by a different Commonwealth entity
A building occupied by the same Commonwealth entity
A building occupied by a Commonwealth entity service provider (e.g. a data centre)
ABOUT THE OPPORTUNITY
The role has oversight of the ICON Service Desk, ICON procurement, ICON network incidents, assist with management of ICON splicing only requests, facilitate ICON information resources, for example, GovTEAMS, Intranet, Internet and quarterly newsletter content, participate in managing the section workflow tool including the provision of reports, and assist in other section activities when required.
Duties include:
ICON Service Desk attendance.
ICON Procurement activities.
Work with independence to deliver quality outcomes including appropriate resolution of network incidents.
Provide assistance for the delivery of ICON splicing-only projects and operational support using workflow, drawing and fibre splicing applications (Microsoft Visio, AutoCAD and FiberBase).
Manage relationships and negotiate with customers, resolve issues and refer these to appropriate service channels when necessary.
Liaise with internal and external stakeholders on project or operational issues including stakeholder engagement through various channels such as quarterly newsletter, email, phone enquires and ad-hoc forums.
Participate in the coordination of quarterly and ad-hoc contract management activities with ICON service providers, including setting agendas, sourcing meeting contact, taking and publishing minutes.
Maintain awareness of the longer-term strategic and operational outcomes for the Branch and Section including supporting changes in the broader work environment.
Perform independent research work and analysis including the preparation of draft reports on workflows, ICON workload profiles and section activities.
DETAILED VACANCY INFORMATION
For detailed information about this role including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
ELIGIBILITY ADVICE & CANDIDATE NOTES
Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people.
CONTACT INFORMATION
For specific questions relating to this job vacancy (including requests for adjustments), please refer to the details on the contact officer located in the downloadable job pack.
We can provide adjustments, including alternate formats of the application form, to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats or have an enquiry about the support provided, please contact the Recruitment team via recruitment@finance.gov.au or call (02) 6215 1717 between 8:30am - 5:00pm AEDT Monday to Friday.
For questions relating to the online lodgement of your application, please email the Recruitment team via recruitment@finance.gov.au or call (02) 6215 1717 between 8:30am - 5:00pm AEDT Monday to Friday.
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The network of fibre optic links allows information to be communicated securely, with a classification up to PROTECTED, without the need for additional encryption. ICON enables buildings occupied by a Commonwealth entity to connect to one of the following:
A building occupied by a different Commonwealth entity
A building occupied by the same Commonwealth entity
A building occupied by a Commonwealth entity service provider (e.g. a data centre)
ABOUT THE OPPORTUNITY
The role has oversight of the ICON Service Desk, ICON procurement, ICON network incidents, assist with management of ICON splicing only requests, facilitate ICON information resources, for example, GovTEAMS, Intranet, Internet and quarterly newsletter content, participate in managing the section workflow tool including the provision of reports, and assist in other section activities when required.
Duties include:
ICON Service Desk attendance.
ICON Procurement activities.
Work with independence to deliver quality outcomes including appropriate resolution of network incidents.
Provide assistance for the delivery of ICON splicing-only projects and operational support using workflow, drawing and fibre splicing applications (Microsoft Visio, AutoCAD and FiberBase).
Manage relationships and negotiate with customers, resolve issues and refer these to appropriate service channels when necessary.
Liaise with internal and external stakeholders on project or operational issues including stakeholder engagement through various channels such as quarterly newsletter, email, phone enquires and ad-hoc forums.
Participate in the coordination of quarterly and ad-hoc contract management activities with ICON service providers, including setting agendas, sourcing meeting contact, taking and publishing minutes.
Maintain awareness of the longer-term strategic and operational outcomes for the Branch and Section including supporting changes in the broader work environment.
Perform independent research work and analysis including the preparation of draft reports on workflows, ICON workload profiles and section activities.
DETAILED VACANCY INFORMATION
For detailed information about this role including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
ELIGIBILITY ADVICE & CANDIDATE NOTES
Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people.
CONTACT INFORMATION
For specific questions relating to this job vacancy (including requests for adjustments), please refer to the details on the contact officer located in the downloadable job pack.
We can provide adjustments, including alternate formats of the application form, to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats or have an enquiry about the support provided, please contact the Recruitment team via recruitment@finance.gov.au or call (02) 6215 1717 between 8:30am - 5:00pm AEDT Monday to Friday.
For questions relating to the online lodgement of your application, please email the Recruitment team via recruitment@finance.gov.au or call (02) 6215 1717 between 8:30am - 5:00pm AEDT Monday to Friday.
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💡 Quick Summary
Seeking a career-building opportunity? The ICON Operations and Procurement Officer position is now open for candidates interested in the Operations Executive Jobs sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
