IMHA Intake Advocate

Full job description
Overview
Work Type: Fixed-term - Part-time
Salary: $86,436 - $101,868
Grade: WVR 3.2
Occupation: Community services
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/VLA/LPCJLH/1876013
Join the IMHA team in a role where you will educate and empower people to participate in decisions about their treatment and care.
Part time (0.9FTE) maximum term position up to 13 February 2026
Salary range: $86,436 - $101,868 (pro rata) plus super plus salary packaging
Up to $15,900 in salary packaging and hybrid WFH & office model
About the role
IMHA is a non-legal advocacy program that is staffed and led by professionals with mental health consumer experience and/or backgrounds in community development, consumer advocacy, mental health advocacy, community sector advocacy, social work, mental health service provision or other similar fields. The position works as part of the IMHA intake team.
You will provide services to people at risk of or subject to compulsory treatment orders and assist people to understand and exercise their rights to enable them to participate in decisions about their treatment, care, and recovery, including coaching for self-advocacy and referrals.
This role is based at our Melbourne CBD office on Wurundjeri Country.
About you
As our ideal candidate, you will possess:
Strong communication and negotiation skills, with an ability to quickly build trust and rapport with a diverse range of consumers and internal and external stakeholders.
A deep understanding of the challenges impacting Victorians when accessing mental health support services, and an ability to ‘stand up' on behalf of consumers.
A flexible, patient and supportive approach while remaining transparent. You will be a creative problem solver.
Candidates should have experience in one or more areas including community development, consumer advocacy, mental health advocacy, community sector advocacy, social work, mental health service provision or other similar fields.
Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.
About IMHA
IMHA is the primary non legal advocacy provider in Victoria and responsible for the opt out registry. We provide non legal advocacy services to people subject to Compulsory Treatment and at risk. We do this by attending Mental Health services, both hospitals and clinics, to provide services to consumers. We also provide rights groups to consumers, information sessions to consumers and services and supported decision making training to the mental health workforce.
We are part of VLA. With over 1400 staff employed in 16 offices across Victoria, VLA helps people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.
Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.
Employee benefits
Focus on work-life balance including flexible working arrangements
Hybrid work from home & office model
Training and professional development opportunities
Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
Opportunity to join Myki Commuter Club(and salary package the cost)
Supportive team environment in modern offices (including free gym and end-of-trip faciliti es at our CBD office)
Access to discounted Private Health Insurance
How to apply
To be considered for this role, please submit your current resume and a completed candidate application form (listed within the file attachments).
If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.
For further information, please review the attached position description or contact Debbie Fry, Senior Intake Advocate on (03) 9093 3701 or Renee Rao, Recruitment Specialist on recruitment@vla.vic.gov.au.
No agency applications will be accepted.
Applications close by 11.59pm on Monday 11 August 2025.
Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.
VLA is committed to putting the safety and wellbeing of children first.
Applications close Monday 11 August 2025 at 11.59pm
Posted
28 July 2025
 

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