Job Description
The Role
The Information Management Technology (IMT) Service Desk Cadet will support Council’s Information Management Technology team to help deliver Council services through proactive and customer focused technology support across the organisation.
This cadetship provides structured, work‑based training at Council while the successful candidate undertakes a relevant undergraduate degree at a university. The role offers hands on experience supporting Service Desk operations, responding to technology enquiries, and learning best‑practice Information and Communications Technology (ICT) service delivery within agreed service levels.
Key accountabilities are, but not limited to
Assist with the installation, support, and maintenance of IMT applications, hardware, and infrastructure in accordance with ITIL service management principles
Log, manage, and resolve Service Desk incidents and requests within agreed service levels, escalating issues as required
Provide first‑level technical support and respond to enquiries with a strong customer‑focused and solutions‑based approach
Assist with the deployment and support of Council’s Standard Operating Environment (SOE)
Maintain accurate records of work performed in corporate systems in line with Council policies and legislative requirements
Support the maintenance of the IMT knowledge base, technology assets, and mobile devices
Follow all required security, safety, and operational procedures and actively develop technical skills and knowledge
About You
Currently enrolled in a degree in Information Technology or a related discipline with an IT component
Strong customer service and communication skills
Willingness to learn technical systems, tools, and processes
Good time management and organisational skills
Adaptable, with the ability to troubleshoot issues with support
A positive and collaborative team approach
Flexibility to work as part of a roster, including counter, call centre, electronic customer service, and administrative duties across the day and week to meet operational requirements.
What We Offer
Temporary part time role - 21 hours per week, over 3 days (to be negotiated), for up to 2 years
Salary range: $32,717.50 – $37,479.68 per annum (part‑time equivalent), plus 12% superannuation
Participation in the FutureGEN Graduate Program, providing hands‑on experience, professional mentoring, and the chance to contribute to meaningful community projects as part of your development
Flexible working arrangements to support a healthy work, life balance
Fitness Passport Program, offering discounted memberships for you and your family
Health and Wellbeing Paid Leave to support personal needs and wellbeing
Employee Rewards Program recognising your achievements and offering access to a range of benefits
Ongoing education, training, and learning resources to support your professional growth and future career pathway
If you have made a positive commitment to further your career and you possess the attributes detailed in the Position Description essential criteria, then please submit your application today.
Applicants are asked to ensure that they provide responses to the targeted questions, failure to do so may result in your application not being considered.
If you would like further information on this role, please contact Mark Tadros, Team Leader Technology Business Support on 02 9330 6092.
Applications must be completed and submitted via our website. Closing Date: Friday, 13 February 2026 at 11.59 PM AEST.
Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check.
Georges River Council is a progressive, people-focused organisation with 600 dedicated staff delivering exceptional services to our diverse and vibrant community. Our vision is to be 'naturally connected to place, community, and Country'. We are committed to creating accessible green, and liveable spaces, nurturing creativity, protecting the natural environment, and building a thriving local economy.
We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.
We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTQIA+ and those from culturally and linguistically diverse backgrounds.
At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation.
Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) to apply for this position.
The Information Management Technology (IMT) Service Desk Cadet will support Council’s Information Management Technology team to help deliver Council services through proactive and customer focused technology support across the organisation.
This cadetship provides structured, work‑based training at Council while the successful candidate undertakes a relevant undergraduate degree at a university. The role offers hands on experience supporting Service Desk operations, responding to technology enquiries, and learning best‑practice Information and Communications Technology (ICT) service delivery within agreed service levels.
Key accountabilities are, but not limited to
Assist with the installation, support, and maintenance of IMT applications, hardware, and infrastructure in accordance with ITIL service management principles
Log, manage, and resolve Service Desk incidents and requests within agreed service levels, escalating issues as required
Provide first‑level technical support and respond to enquiries with a strong customer‑focused and solutions‑based approach
Assist with the deployment and support of Council’s Standard Operating Environment (SOE)
Maintain accurate records of work performed in corporate systems in line with Council policies and legislative requirements
Support the maintenance of the IMT knowledge base, technology assets, and mobile devices
Follow all required security, safety, and operational procedures and actively develop technical skills and knowledge
About You
Currently enrolled in a degree in Information Technology or a related discipline with an IT component
Strong customer service and communication skills
Willingness to learn technical systems, tools, and processes
Good time management and organisational skills
Adaptable, with the ability to troubleshoot issues with support
A positive and collaborative team approach
Flexibility to work as part of a roster, including counter, call centre, electronic customer service, and administrative duties across the day and week to meet operational requirements.
What We Offer
Temporary part time role - 21 hours per week, over 3 days (to be negotiated), for up to 2 years
Salary range: $32,717.50 – $37,479.68 per annum (part‑time equivalent), plus 12% superannuation
Participation in the FutureGEN Graduate Program, providing hands‑on experience, professional mentoring, and the chance to contribute to meaningful community projects as part of your development
Flexible working arrangements to support a healthy work, life balance
Fitness Passport Program, offering discounted memberships for you and your family
Health and Wellbeing Paid Leave to support personal needs and wellbeing
Employee Rewards Program recognising your achievements and offering access to a range of benefits
Ongoing education, training, and learning resources to support your professional growth and future career pathway
If you have made a positive commitment to further your career and you possess the attributes detailed in the Position Description essential criteria, then please submit your application today.
Applicants are asked to ensure that they provide responses to the targeted questions, failure to do so may result in your application not being considered.
If you would like further information on this role, please contact Mark Tadros, Team Leader Technology Business Support on 02 9330 6092.
Applications must be completed and submitted via our website. Closing Date: Friday, 13 February 2026 at 11.59 PM AEST.
Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check.
Georges River Council is a progressive, people-focused organisation with 600 dedicated staff delivering exceptional services to our diverse and vibrant community. Our vision is to be 'naturally connected to place, community, and Country'. We are committed to creating accessible green, and liveable spaces, nurturing creativity, protecting the natural environment, and building a thriving local economy.
We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.
We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTQIA+ and those from culturally and linguistically diverse backgrounds.
At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation.
Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) to apply for this position.
💡 Quick Summary
Seeking a career-building opportunity? The IMT Service Desk Cadet position is now open for candidates interested in the Government Job Alert sector. This role in Hurstville offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
