Job Description
About The Role
Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our Sporty products and how they can make the Customer journey most rewarding.
We are seeking a skilled and enthusiastic Process Trainer to join our team. The ideal candidate will be responsible for delivering comprehensive training programs to both new hires and existing employees, ensuring they are well-equipped to meet process and performance standards. The Process Trainer will utilize various training techniques, develop materials, and keep documentation updated to reflect changes in procedures. This role requires excellent communication skills, the ability to present complex information clearly, and a commitment to the continuous improvement of training programs.
What You'll Be Doing
• Conduct training sessions for new hires and existing employees, both face-to-face and via online platforms (e.g., Google Meet)
• Convey complex information in a clear and understandable manner to facilitate effective learning and comprehension
• Create and develop comprehensive training programs, manuals, and materials tailored to process requirements
• Regularly update training materials to ensure alignment with changes in processes, procedures, and systems
• Evaluate trainee performance through assessments, quizzes, and practical exercises (On-the-Job Training - OJT)
• Maintain detailed and accurate records of training activities, session outcomes, and trainee performance data
What You'll Bring
• Excellent communication and presentation skills
• Proven ability to simplify complex information for a diverse audience
• Strong organisational skills to manage multiple training schedules and updates
• Experience in designing instructional materials and delivering training programs
• Competency in using online meeting platforms for remote training
• Prior experience as a Process Trainer or in a similar training role
• Knowledge of current instructional design principles and training methodologies
• Familiarity with maintaining training records and documentation
What's In It For You
• Annual Performance Bonus
• Night Shift Allowance
• Overtime Payment
• Referral Hire Bonus
• Health and Life Insurance
• IT Asset provided
• 5 days working
• Paid leaves of 21 days (excluding 12 public holidays)
• Team fun activities
• Quarterly Team Outings
• Highly talented, dependable co-workers in a global, multicultural organization
• Our teams are small enough for you to be impactful
• Our business is globally established and successful, offering stability and security to our Team Members
Interview Process
• On-site 30 min Aptitude Test
• On-site screening with our Talent Acquisition Team
• On-site 20 min writing test
• On-site interview loop with 2 x CS Team Members (30 mins each)
• Followed by an offer discussion on the same day
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our Sporty products and how they can make the Customer journey most rewarding.
We are seeking a skilled and enthusiastic Process Trainer to join our team. The ideal candidate will be responsible for delivering comprehensive training programs to both new hires and existing employees, ensuring they are well-equipped to meet process and performance standards. The Process Trainer will utilize various training techniques, develop materials, and keep documentation updated to reflect changes in procedures. This role requires excellent communication skills, the ability to present complex information clearly, and a commitment to the continuous improvement of training programs.
What You'll Be Doing
• Conduct training sessions for new hires and existing employees, both face-to-face and via online platforms (e.g., Google Meet)
• Convey complex information in a clear and understandable manner to facilitate effective learning and comprehension
• Create and develop comprehensive training programs, manuals, and materials tailored to process requirements
• Regularly update training materials to ensure alignment with changes in processes, procedures, and systems
• Evaluate trainee performance through assessments, quizzes, and practical exercises (On-the-Job Training - OJT)
• Maintain detailed and accurate records of training activities, session outcomes, and trainee performance data
What You'll Bring
• Excellent communication and presentation skills
• Proven ability to simplify complex information for a diverse audience
• Strong organisational skills to manage multiple training schedules and updates
• Experience in designing instructional materials and delivering training programs
• Competency in using online meeting platforms for remote training
• Prior experience as a Process Trainer or in a similar training role
• Knowledge of current instructional design principles and training methodologies
• Familiarity with maintaining training records and documentation
What's In It For You
• Annual Performance Bonus
• Night Shift Allowance
• Overtime Payment
• Referral Hire Bonus
• Health and Life Insurance
• IT Asset provided
• 5 days working
• Paid leaves of 21 days (excluding 12 public holidays)
• Team fun activities
• Quarterly Team Outings
• Highly talented, dependable co-workers in a global, multicultural organization
• Our teams are small enough for you to be impactful
• Our business is globally established and successful, offering stability and security to our Team Members
Interview Process
• On-site 30 min Aptitude Test
• On-site screening with our Talent Acquisition Team
• On-site 20 min writing test
• On-site interview loop with 2 x CS Team Members (30 mins each)
• Followed by an offer discussion on the same day
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
💡 Quick Summary
Seeking a career-building opportunity? The IN Process Trainer - F com position is now open for candidates interested in the Customer Care sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.