Job Description
Job Title: Inbound Member Services Consultant
Experience: 1- 3 Years
Base Location: Gurgaon/Gurugram
Employment Type: Fulltime / Permanent
Mode of Work: Work from Office
Shift Timings: 7 AM to 4 PM
Job Description:
Experience:
● Experience in a contact centre, hospitality or customer facing environment
(preferred)
● Previous experience in an omni channel customer service role is preferred: Live Chat,
Voice, Email, Webform & Social Media
Capabilities:
● Rapport building skills
● Exceptional customer skills agnostic of channel
● Highly developed interpersonal skills including verbal communication, listening and
problem solving skills
● Ability to use active listening skills, to think quickly and laterally to generate ideas
and alternative solutions to problems
● Attention to detail
● Objection and complaint resolution abilities
● Resilience with the ability to work and remain calm in a high volume case
environment
● Effective time management skills to schedule time for assigned tasks set by
management
● Intermediate computer literacy skills including G Suite
● Positive mental attitude
● Professional approach to job with high work ethic
Key Responsibilities:
Providing a consistent level of service in accordance with Heartist principles &
company values to our members on every interaction with every member/guest that
exceeds our members expectations.
● Responding to member queries via phone, email, LiveChat or Social Media in
accordance with standard operating procedures
● Resolution of member queries and complaints
● Generate sales leads through referrals that develop into memberships
● Developing written content for internal and customer facing knowledge bases.
• Only candidates local to Gurgaon will be considered
If Interested candidates share your updated Cv to [email protected]
Experience: 1- 3 Years
Base Location: Gurgaon/Gurugram
Employment Type: Fulltime / Permanent
Mode of Work: Work from Office
Shift Timings: 7 AM to 4 PM
Job Description:
Experience:
● Experience in a contact centre, hospitality or customer facing environment
(preferred)
● Previous experience in an omni channel customer service role is preferred: Live Chat,
Voice, Email, Webform & Social Media
Capabilities:
● Rapport building skills
● Exceptional customer skills agnostic of channel
● Highly developed interpersonal skills including verbal communication, listening and
problem solving skills
● Ability to use active listening skills, to think quickly and laterally to generate ideas
and alternative solutions to problems
● Attention to detail
● Objection and complaint resolution abilities
● Resilience with the ability to work and remain calm in a high volume case
environment
● Effective time management skills to schedule time for assigned tasks set by
management
● Intermediate computer literacy skills including G Suite
● Positive mental attitude
● Professional approach to job with high work ethic
Key Responsibilities:
Providing a consistent level of service in accordance with Heartist principles &
company values to our members on every interaction with every member/guest that
exceeds our members expectations.
● Responding to member queries via phone, email, LiveChat or Social Media in
accordance with standard operating procedures
● Resolution of member queries and complaints
● Generate sales leads through referrals that develop into memberships
● Developing written content for internal and customer facing knowledge bases.
• Only candidates local to Gurgaon will be considered
If Interested candidates share your updated Cv to [email protected]
💡 Quick Summary
Seeking a career-building opportunity? The Inbound Member Services Consultant position is now open for candidates interested in the Operations Executive Jobs sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
