Job Description
Provide information of Products / Services / Offers to customers.
• Handling inbound calls & outbound calls
• Understand customer need
• Solve customers’ query over the phone
Job Role: · Answer inbound calls and assist customers with their
Queries/Request/Complains.
· Raise Request & Complaints on behalf of the customer in the CRM tool.
· Generate leads and educate customers about new products & their benefits.
· Maintain and adhere to compliance guidelines
· Capture problem indicators highlight and suggest improvement
· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
· Maintain adequate knowledge levels on products, processes and systems
used
· Ensure sales target are met
· Skills Required:
o Excellent verbal communication skills
o Ability to comprehend, capture as well as interpret basic
customer information
o Strong customer service focus
o Knowledge of Banking / Credit cards preferred
Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For
Female shift window will be 8:00 am to 8:00 pm)
Languages Required: English + Hindi (compulsory). Education: Graduates (Any stream)
Job location: Karapakkam, Chennai
• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience of experience.
More about this Inbound Process Executive job
Please go through the FAQs to get all answers related to the given Inbound Process Executive job
• What is the eligibility criteria to apply for this Inbound Process Executive job?
Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
• How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹30000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
• How many working days are there for this Inbound Process Executive job?
Ans: This Inbound Process Executive job will have 6 working days.
• Are there any charges applicable while applying or joining this Inbound Process Executive job?
Ans: No, there is no fee applicable for applying this Inbound Process Executive job and during the employment with the company, i.e., IndusInd.
• Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
• How many openings are there for this Inbound Process Executive role?
Ans: There is an immediate opening of 10 Inbound Process Executive at IndusInd
• Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
• What are the timings of this Inbound Process Executive job?
Ans: This Inbound Process Executive job has Day Shift.
Candidates can call HR for more info
• Handling inbound calls & outbound calls
• Understand customer need
• Solve customers’ query over the phone
Job Role: · Answer inbound calls and assist customers with their
Queries/Request/Complains.
· Raise Request & Complaints on behalf of the customer in the CRM tool.
· Generate leads and educate customers about new products & their benefits.
· Maintain and adhere to compliance guidelines
· Capture problem indicators highlight and suggest improvement
· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
· Maintain adequate knowledge levels on products, processes and systems
used
· Ensure sales target are met
· Skills Required:
o Excellent verbal communication skills
o Ability to comprehend, capture as well as interpret basic
customer information
o Strong customer service focus
o Knowledge of Banking / Credit cards preferred
Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For
Female shift window will be 8:00 am to 8:00 pm)
Languages Required: English + Hindi (compulsory). Education: Graduates (Any stream)
Job location: Karapakkam, Chennai
• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience of experience.
More about this Inbound Process Executive job
Please go through the FAQs to get all answers related to the given Inbound Process Executive job
• What is the eligibility criteria to apply for this Inbound Process Executive job?
Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
• How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹30000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
• How many working days are there for this Inbound Process Executive job?
Ans: This Inbound Process Executive job will have 6 working days.
• Are there any charges applicable while applying or joining this Inbound Process Executive job?
Ans: No, there is no fee applicable for applying this Inbound Process Executive job and during the employment with the company, i.e., IndusInd.
• Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
• How many openings are there for this Inbound Process Executive role?
Ans: There is an immediate opening of 10 Inbound Process Executive at IndusInd
• Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
• What are the timings of this Inbound Process Executive job?
Ans: This Inbound Process Executive job has Day Shift.
Candidates can call HR for more info
💡 Quick Summary
Seeking a career-building opportunity? The Inbound Process Executive position is now open for candidates interested in the Customer Care sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.