Job Description
NSW Ombudsman
Reference number
req52
Occupation
General Administration
Work type
Full-Time
Location
Sydney City
Salary Information
Closing date
23 March 2026 at 10:00am
Information & Administration Officer
Pursing fairness for the people of NSW
Vacancy: Information and Administration Officer, Clerk Grade 5-6, Legal Branch
Location: Sydney CBD with hybrid and flexible working options.
Employment: Ongoing
Salary Range: Up to $124,602. Package includes salary ($99,938 - $110,27, employer's contribution to superannuation and annual leave loading
About the NSW Ombudsman
Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.
We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.
Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few!
We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.
We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.
The Role
The Information & Administrative Officer (IAO) provides a range of timely, expert and professional executive level administrative, secretarial and day-to-day operational support services to the Legal Counsel and the Legal Branch to facilitate the delivery of business operations and to support the NSW Ombudsman’s achievement of organisational objectives. The IAO also provides a range of administrative support services, undertake projects, research, and project management related activities. This role also involves assisting in the creation and maintenance of documents and processes undertaken by Ombudsman legal officers.
About you
You have demonstrated experience in performing Secretarial duties, including diary management, scheduling meetings, assisting with preparation of papers, attending meetings and taking minutes.
You’re a skilled communicator, including the ability to communicate effectively with our diverse stakeholders & prepare correspondence.
You are confident in using Office technology and in learning to use new technology in the performance of administrative tasks.
You have experience supporting the work undertaken by legal officers or are keen to learn about and assist with those tasks. This includes preparing forms and other papers for tribunal proceedings, handling matters relating to the Government Information (Public Access) Act 2009, Privacy and Personal Information Protection Act 1998, and assisting with legal and regulatory matters.
You have excellent organisation skills and are able to assist with document management and the maintenance of collections of advices, templates, policies and procedures.
You have demonstrated experience dealing with sensitive or complex issues, which may involve balancing competing interests and brokering acceptable solutions to problems, consistent with office policies or priorities.
You are flexible and experienced at working in an environment with fast changing, time-constrained tasking
You have demonstrated experience in analysing, assessing and prioritising requests for executive support and initiating action to facilitate the optimal use of the executive’s time while exercising discretion and maintaining confidentiality at all times.
What can we offer?
Competitive salary and future growth opportunities within NSW Ombudsman
Flexibility and the capacity to work in a hybrid way
Work life balance with a 35-hour work week
Close to public transport - office is adjacent to Town Hall Train Station
Great team environment and culture
Fitness Passport
Notes:
Online applications must consist of:
Covering letter (max 2 pages) highlighting your claims for the role and which role you are applying for.
CV outlining your skills, knowledge, and experience as relevant to this role.
The assessment process will be conducted by a standard panel assessment process.
A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
Short listed candidates will be subject to security and other vetting processes.
Only applications that are submitted through iworkfor.nsw.gov.au will be accepted.
Late applications will not be accepted.
All temporary roles may have the opportunity for ongoing employment.
Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration.
The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.
Additional Information is available at the following links.
Role description
NSW Ombudsman Website
Closing date: 10am, Monday 23rd March 2026
Inquiries can be directed to Recruitment team via recruitment@ombo.nsw.gov.au
We provide adjustments including alternative formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternative formats) or have an enquiry about the support provided, please contact Amy on 02 9055 8376 opt. 1 or recruitment@ombo.nsw.gov.au.
The NSW Ombudsman has achieved Disability Confident Recruiter status, awarded by the Australian Disability Network. We are committed to continuing this journey through inclusive recruitment practices to ensure candidates have a positive experience in every step of the recruitment process.
Reference number
req52
Occupation
General Administration
Work type
Full-Time
Location
Sydney City
Salary Information
Closing date
23 March 2026 at 10:00am
Information & Administration Officer
Pursing fairness for the people of NSW
Vacancy: Information and Administration Officer, Clerk Grade 5-6, Legal Branch
Location: Sydney CBD with hybrid and flexible working options.
Employment: Ongoing
Salary Range: Up to $124,602. Package includes salary ($99,938 - $110,27, employer's contribution to superannuation and annual leave loading
About the NSW Ombudsman
Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.
We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.
Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few!
We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.
We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.
The Role
The Information & Administrative Officer (IAO) provides a range of timely, expert and professional executive level administrative, secretarial and day-to-day operational support services to the Legal Counsel and the Legal Branch to facilitate the delivery of business operations and to support the NSW Ombudsman’s achievement of organisational objectives. The IAO also provides a range of administrative support services, undertake projects, research, and project management related activities. This role also involves assisting in the creation and maintenance of documents and processes undertaken by Ombudsman legal officers.
About you
You have demonstrated experience in performing Secretarial duties, including diary management, scheduling meetings, assisting with preparation of papers, attending meetings and taking minutes.
You’re a skilled communicator, including the ability to communicate effectively with our diverse stakeholders & prepare correspondence.
You are confident in using Office technology and in learning to use new technology in the performance of administrative tasks.
You have experience supporting the work undertaken by legal officers or are keen to learn about and assist with those tasks. This includes preparing forms and other papers for tribunal proceedings, handling matters relating to the Government Information (Public Access) Act 2009, Privacy and Personal Information Protection Act 1998, and assisting with legal and regulatory matters.
You have excellent organisation skills and are able to assist with document management and the maintenance of collections of advices, templates, policies and procedures.
You have demonstrated experience dealing with sensitive or complex issues, which may involve balancing competing interests and brokering acceptable solutions to problems, consistent with office policies or priorities.
You are flexible and experienced at working in an environment with fast changing, time-constrained tasking
You have demonstrated experience in analysing, assessing and prioritising requests for executive support and initiating action to facilitate the optimal use of the executive’s time while exercising discretion and maintaining confidentiality at all times.
What can we offer?
Competitive salary and future growth opportunities within NSW Ombudsman
Flexibility and the capacity to work in a hybrid way
Work life balance with a 35-hour work week
Close to public transport - office is adjacent to Town Hall Train Station
Great team environment and culture
Fitness Passport
Notes:
Online applications must consist of:
Covering letter (max 2 pages) highlighting your claims for the role and which role you are applying for.
CV outlining your skills, knowledge, and experience as relevant to this role.
The assessment process will be conducted by a standard panel assessment process.
A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
Short listed candidates will be subject to security and other vetting processes.
Only applications that are submitted through iworkfor.nsw.gov.au will be accepted.
Late applications will not be accepted.
All temporary roles may have the opportunity for ongoing employment.
Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration.
The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.
Additional Information is available at the following links.
Role description
NSW Ombudsman Website
Closing date: 10am, Monday 23rd March 2026
Inquiries can be directed to Recruitment team via recruitment@ombo.nsw.gov.au
We provide adjustments including alternative formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternative formats) or have an enquiry about the support provided, please contact Amy on 02 9055 8376 opt. 1 or recruitment@ombo.nsw.gov.au.
The NSW Ombudsman has achieved Disability Confident Recruiter status, awarded by the Australian Disability Network. We are committed to continuing this journey through inclusive recruitment practices to ensure candidates have a positive experience in every step of the recruitment process.
💡 Quick Summary
Seeking a career-building opportunity? The Information & Administration Officer position is now open for candidates interested in the Admin Executive sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.