Job Description
As a First-Level Technical Support Specialist at our institute, you will be responsible for providing technical assistance to internal users. Your duties will include installing, configuring, and maintaining desktop hardware and software. You will troubleshoot hardware, software, and network-related issues, ensuring timely resolution of IT support tickets while maintaining SLAs.
In addition, you will assist in system upgrades, patch management, and backup operations. It will be your responsibility to maintain IT documentation and asset records accurately. You will collaborate with vendors for procurement and support services and contribute to maintaining security protocols and user access rights within the organization.
Your role will also involve managing the functioning of the Zoom app, handling WATI software operations, and integrating apps with existing systems. Furthermore, you will be responsible for managing Pebbly platform operations and supporting automation and AI initiatives as part of the IT team.
To excel in this position, you should have a basic understanding of IT systems and software tools. An interest in automation, AI, and cloud-based communication platforms is beneficial. Strong problem-solving skills, a keen desire to learn, good communication, and interpersonal abilities are essential. Familiarity with tools like Zoom, WATI, or Pebbly is preferred. A Bachelor's Degree in Computer Science, Information Technology, or a related field is required.
Join our institute, founded in 2013-14 by Jatin Rajpal, where we offer exceptional courses in commerce-related subjects and specialized exam preparation. With a focus on accessible, high-quality education through offline and online platforms, we strive to empower students in their academic journey.,
In addition, you will assist in system upgrades, patch management, and backup operations. It will be your responsibility to maintain IT documentation and asset records accurately. You will collaborate with vendors for procurement and support services and contribute to maintaining security protocols and user access rights within the organization.
Your role will also involve managing the functioning of the Zoom app, handling WATI software operations, and integrating apps with existing systems. Furthermore, you will be responsible for managing Pebbly platform operations and supporting automation and AI initiatives as part of the IT team.
To excel in this position, you should have a basic understanding of IT systems and software tools. An interest in automation, AI, and cloud-based communication platforms is beneficial. Strong problem-solving skills, a keen desire to learn, good communication, and interpersonal abilities are essential. Familiarity with tools like Zoom, WATI, or Pebbly is preferred. A Bachelor's Degree in Computer Science, Information Technology, or a related field is required.
Join our institute, founded in 2013-14 by Jatin Rajpal, where we offer exceptional courses in commerce-related subjects and specialized exam preparation. With a focus on accessible, high-quality education through offline and online platforms, we strive to empower students in their academic journey.,
💡 Quick Summary
Seeking a career-building opportunity? The Information Technology Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
