Job Description
Personal Injury Intake Specialist
Full-Time Position
We are seeking a Compassionate, Personable, and Professional Personal Injury Intake Specialist with high integrity to join our team. As the first point of contact with potential clients, you will play a critical role in establishing rapport, demonstrating empathy, and providing exceptional service. You will be responsible for collecting, investigating, and evaluating preliminary case information, while working closely with all departments within the firm to ensure smooth case processing.
In this role, you will engage clients in areas such as car accidents, wrongful death, traumatic brain injury (TBI), catastrophic injury, slip and fall accidents, and product liability.
Key Responsibilities:
• Conduct intake interviews (in-person and by phone) to assess case viability.
• Gather essential case information (e.g., police reports, witness details).
• Establish rapport with clients, demonstrating compassion, professionalism, and a high standard of integrity.
• Guide clients through the intake process with empathy, respect, and care.
• Demonstrate excellent telephone communication skills, including the ability to articulate professional responses, active listening, and de-escalating difficult calls while maintaining professional phone etiquette.
• Evaluate leads and close cases within a timeframe determined by the firm.
• Determine whether to set appointments, make referrals, or provide alternative information.
• Meet or exceed intake-related targets (e.g., call handling, metrics).
• Possible travel to meet clients in-person.
• Collaborate with all departments within the firm to ensure efficient case handling.
Qualifications:
• 1-2 years of related experience (PERSONAL INJURY EXPERIENCE IS A MUST)
• Bilingual in Spanish required.
• Strong communication and negotiation skills with the ability to close leads effectively and professionally.
• Ability to build rapport, establish trust, and demonstrate high integrity in all interactions.
• Proficiency in Word, Excel, and Outlook.
• Excellent client service, organizational, and problem-solving skills.
If you're passionate about helping others, highly personable, and have a proven track record of integrity, professionalism, and effective communication, we want to hear from you!
Job Type: Full-time
Pay: $26.00 - $40.00 per hour
Benefits:
• 401(k)
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
Experience:
• Personal injury law: 1 year (Required)
• Intake: 1 year (Required)
Language:
• Spanish (Required)
Work Location: In person
Full-Time Position
We are seeking a Compassionate, Personable, and Professional Personal Injury Intake Specialist with high integrity to join our team. As the first point of contact with potential clients, you will play a critical role in establishing rapport, demonstrating empathy, and providing exceptional service. You will be responsible for collecting, investigating, and evaluating preliminary case information, while working closely with all departments within the firm to ensure smooth case processing.
In this role, you will engage clients in areas such as car accidents, wrongful death, traumatic brain injury (TBI), catastrophic injury, slip and fall accidents, and product liability.
Key Responsibilities:
• Conduct intake interviews (in-person and by phone) to assess case viability.
• Gather essential case information (e.g., police reports, witness details).
• Establish rapport with clients, demonstrating compassion, professionalism, and a high standard of integrity.
• Guide clients through the intake process with empathy, respect, and care.
• Demonstrate excellent telephone communication skills, including the ability to articulate professional responses, active listening, and de-escalating difficult calls while maintaining professional phone etiquette.
• Evaluate leads and close cases within a timeframe determined by the firm.
• Determine whether to set appointments, make referrals, or provide alternative information.
• Meet or exceed intake-related targets (e.g., call handling, metrics).
• Possible travel to meet clients in-person.
• Collaborate with all departments within the firm to ensure efficient case handling.
Qualifications:
• 1-2 years of related experience (PERSONAL INJURY EXPERIENCE IS A MUST)
• Bilingual in Spanish required.
• Strong communication and negotiation skills with the ability to close leads effectively and professionally.
• Ability to build rapport, establish trust, and demonstrate high integrity in all interactions.
• Proficiency in Word, Excel, and Outlook.
• Excellent client service, organizational, and problem-solving skills.
If you're passionate about helping others, highly personable, and have a proven track record of integrity, professionalism, and effective communication, we want to hear from you!
Job Type: Full-time
Pay: $26.00 - $40.00 per hour
Benefits:
• 401(k)
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
Experience:
• Personal injury law: 1 year (Required)
• Intake: 1 year (Required)
Language:
• Spanish (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Intake Specialist-Personal Injury position is now open for candidates interested in the Legal Jobs sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.
