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Internation BPO

Place of work Pune
Contract type -
Start date -
Salary -

Job details

Job description, work day and responsibilities

WLS VOICE: PUNE

Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.

Roles and Responsibilities:
• Resolving device issues using troubleshooting techniques and providing clear and concise information.
• Reviewing account information and answering questions about billing or services.

Desired Candidate Profile: Minimum 1 year of international voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred.
• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes

Experience resolving customer issues, billing, and/or handling product Q&A.
• Interest in learning new technologies.
• Experience promoting and/or selling products and services.
• Demonstrated communication skills.
• The clarity in thought process (Able to articulate his/ her thought)
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independently.
• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous
• Ensure Timely & Professional Responses to all Queries.

Perks and Benefits
• Cab Facility both ways [ Pick up and drop within Transport radius]
• Incentives
• PF/Medical Insurance
• Loyalty bonus
• Immense Growth Opportunities

Salary (TCTC)- Upto 4.5 LPA

Job Type: Full-time

Salary: ₹25,000.00 - ₹37,500.00 per month

Education:
• Bachelor's (Preferred)

Experience:
• International BPO: 1 year (Preferred)

Language:
• Fluent English Communication (Preferred)

Work Location: On the road

Speak with the employer
++1-XXXXXXXXXX
Application Deadline: 23/10/2024

Company address

India
Maharashtra
Pune Show on map Get directions
Company Name: Tech Mahindra Pune
You will be redirected to another website to apply.
Apply and send CV
Offer ID: #782354, Published: 2 weeks ago, Company registered: 1 year ago

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