Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.
Roles and Responsibilities: • Resolving device issues using troubleshooting techniques and providing clear and concise information. • Reviewing account information and answering questions about billing or services.
Desired Candidate Profile: Minimum 1 year of international voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred. • In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes
Experience resolving customer issues, billing, and/or handling product Q&A. • Interest in learning new technologies. • Experience promoting and/or selling products and services. • Demonstrated communication skills. • The clarity in thought process (Able to articulate his/ her thought) • Ability to handle tough situations with customers. • Strong ability to multitask and take fast decisions independently. • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). • Customer Centric & Logical Thinking & Need to be Enough Spontaneous • Ensure Timely & Professional Responses to all Queries.
Perks and Benefits • Cab Facility both ways [ Pick up and drop within Transport radius] • Incentives • PF/Medical Insurance • Loyalty bonus • Immense Growth Opportunities
Salary (TCTC)- Upto 4.5 LPA
Job Type: Full-time
Salary: ₹25,000.00 - ₹37,500.00 per month
Education: • Bachelor's (Preferred)
Experience: • International BPO: 1 year (Preferred)
Language: • Fluent English Communication (Preferred)
Work Location: On the road
Speak with the employer ++1-XXXXXXXXXX Application Deadline: 23/10/2024
Need Candidates for the international voice process. 5 days working customer service profile 6 of November DOJ 32k in hand UK Process, VOICE PROCESS Need 1yr international voice exp on papers Need Immediate joiners.
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