Job Description
About the role
We are looking for a Call Centre Executive to support end customers participating in consumer promotions, loyalty programs, and reward campaigns. This role involves handling inbound and outbound calls, resolving customer queries related to campaign participation, reward redemption, and technical issues, and performing basic document/image validation for reward fulfillment — all while ensuring a smooth and positive customer experience.
Key Responsibilities
Handle inbound and outbound calls related to consumer promotions, contests, cashback, loyalty, and reward programs.
Respond to customer queries regarding campaign participation, eligibility, reward redemption, timelines, and status updates.
Assist customers with technical issues related to SMS, QR codes, missed calls, web portals, or mobile-based campaigns.
Accurately log customer interactions, complaints, and resolutions in the CRM/call management system.
Perform basic invoice/image validation for reward fulfillment (validate invoice/images against client KPIs and campaign rules); approve or reject submissions per SOP and log decisions in the CRM/tracker.
When validating documents/images, follow the defined checklist and escalate ambiguous or high-value cases to Campaign Ops/Finance as per SOP.
Escalate unresolved or complex issues to internal Tech, Operations, or Campaign Support teams as per SOP.
Follow defined SLAs, call quality standards, and compliance guidelines.
Provide clear, courteous, and professional communication to ensure high customer satisfaction.
Support campaign reporting by sharing recurring issues, customer feedback, and improvement suggestions.
Meet daily/weekly targets related to call handling, resolution time, and customer satisfaction.
Key Skills & Competencies
Clear verbal communication skills (English + at least one regional language preferred).
Customer-centric mindset with strong problem-solving ability.
Attention to detail with ability to validate images/documents (invoices, shipping proofs, screenshots) against checklist.
Basic technical understanding of digital platforms, SMS-based systems, or mobile applications.
Ability to handle high call volumes and work under pressure.
Attention to detail and accurate data entry.
Basic computer and CRM skills; minimal Excel familiarity helpful but not mandatory.
Qualifications & Experience
Any Graduate.
0–3 years of experience in call centre, customer support, or customer service roles.
Experience in consumer promotions, loyalty programs, telecom, fintech, or digital platforms is a plus.
Why Join Us?
Work with large consumer brands on nationwide promotional campaigns.
Exposure to technology-led customer engagement platforms.
Opportunity to build experience in loyalty, rewards, and digital consumer engagement.
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,044.45 - ₹20,000.00 per month
Benefits:
Flexible schedule
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund
Work from home
Work Location: In person
We are looking for a Call Centre Executive to support end customers participating in consumer promotions, loyalty programs, and reward campaigns. This role involves handling inbound and outbound calls, resolving customer queries related to campaign participation, reward redemption, and technical issues, and performing basic document/image validation for reward fulfillment — all while ensuring a smooth and positive customer experience.
Key Responsibilities
Handle inbound and outbound calls related to consumer promotions, contests, cashback, loyalty, and reward programs.
Respond to customer queries regarding campaign participation, eligibility, reward redemption, timelines, and status updates.
Assist customers with technical issues related to SMS, QR codes, missed calls, web portals, or mobile-based campaigns.
Accurately log customer interactions, complaints, and resolutions in the CRM/call management system.
Perform basic invoice/image validation for reward fulfillment (validate invoice/images against client KPIs and campaign rules); approve or reject submissions per SOP and log decisions in the CRM/tracker.
When validating documents/images, follow the defined checklist and escalate ambiguous or high-value cases to Campaign Ops/Finance as per SOP.
Escalate unresolved or complex issues to internal Tech, Operations, or Campaign Support teams as per SOP.
Follow defined SLAs, call quality standards, and compliance guidelines.
Provide clear, courteous, and professional communication to ensure high customer satisfaction.
Support campaign reporting by sharing recurring issues, customer feedback, and improvement suggestions.
Meet daily/weekly targets related to call handling, resolution time, and customer satisfaction.
Key Skills & Competencies
Clear verbal communication skills (English + at least one regional language preferred).
Customer-centric mindset with strong problem-solving ability.
Attention to detail with ability to validate images/documents (invoices, shipping proofs, screenshots) against checklist.
Basic technical understanding of digital platforms, SMS-based systems, or mobile applications.
Ability to handle high call volumes and work under pressure.
Attention to detail and accurate data entry.
Basic computer and CRM skills; minimal Excel familiarity helpful but not mandatory.
Qualifications & Experience
Any Graduate.
0–3 years of experience in call centre, customer support, or customer service roles.
Experience in consumer promotions, loyalty programs, telecom, fintech, or digital platforms is a plus.
Why Join Us?
Work with large consumer brands on nationwide promotional campaigns.
Exposure to technology-led customer engagement platforms.
Opportunity to build experience in loyalty, rewards, and digital consumer engagement.
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,044.45 - ₹20,000.00 per month
Benefits:
Flexible schedule
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund
Work from home
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Call Centre Executive (Work from Office only) in (MH) position is now open for candidates interested in the Work from home Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
