Job Description
The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.
Experience – Fresher or any experience
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
5 days working
Rotational shift
cab :yes
Project duration : 12 month
Job Types: Full-time, Fresher, Internship, Contractual / Temporary
Contract length: 12 months
Salary: ₹17,000.00 per month
Schedule:
• Day shift
• Flexible shift
• Monday to Friday
• Rotational shift
Ability to commute/relocate:
• Gurugram, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Speak with the employer
++1 +141XXXXXX
Experience – Fresher or any experience
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
5 days working
Rotational shift
cab :yes
Project duration : 12 month
Job Types: Full-time, Fresher, Internship, Contractual / Temporary
Contract length: 12 months
Salary: ₹17,000.00 per month
Schedule:
• Day shift
• Flexible shift
• Monday to Friday
• Rotational shift
Ability to commute/relocate:
• Gurugram, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Speak with the employer
++1 +141XXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Internship for customer support position is now open for candidates interested in the Customer Care sector. This role in Haryana offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.