Job Description
Overview
Handle incoming computer and phone support requests to our platform, enforcing process compliance and appropriate ticket prioritization. Provide hardware and software support to all computer users around the agency. Setup computer hardware and software as required. Train end users in the proper use of applications.
Responsibilities
Primary duties and responsibilities include but not limited to:
Operates a help desk to assist end users in using the hardware and software systems installed around the agency and manages the repair of computer equipment.
Moves, changes, and installs computer equipment and installs software to ensure proper setup and operation.
Manage computer inventory and enforce policies regarding microcomputer hardware and software usage around the agency.
Provide informal training to end users.
Performs other duties as requested by supervisor.
Qualifications
BS in Computer Science required; A+ or Networking related certificate preferred.
2 years Network Operating Systems experience.
2 years’ experience with supporting Microsoft Office Suite of applications.
Strong troubleshooting, analytical, and problem-solving skills.
Good interpersonal skills and the ability to work with technical and non-technical personnel.
Handle incoming computer and phone support requests to our platform, enforcing process compliance and appropriate ticket prioritization. Provide hardware and software support to all computer users around the agency. Setup computer hardware and software as required. Train end users in the proper use of applications.
Responsibilities
Primary duties and responsibilities include but not limited to:
Operates a help desk to assist end users in using the hardware and software systems installed around the agency and manages the repair of computer equipment.
Moves, changes, and installs computer equipment and installs software to ensure proper setup and operation.
Manage computer inventory and enforce policies regarding microcomputer hardware and software usage around the agency.
Provide informal training to end users.
Performs other duties as requested by supervisor.
Qualifications
BS in Computer Science required; A+ or Networking related certificate preferred.
2 years Network Operating Systems experience.
2 years’ experience with supporting Microsoft Office Suite of applications.
Strong troubleshooting, analytical, and problem-solving skills.
Good interpersonal skills and the ability to work with technical and non-technical personnel.
💡 Quick Summary
Seeking a career-building opportunity? The IT Coordinator- post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
