Job Description
Job Description: Desktop support engineer
Key Responsibility:
1 - Taking ownership of customer issues reported & solving their problems through by providing resolution.
2 - Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues.
3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Technical Experience:
1-Installation & configuration of various applications.
2-Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc.
3-Engineer ensure proper logging of all issues.
4-Document technical issues in the knowledge database.
5-Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage.
6-Keep track of users' system issues until resolved by adhering to the SLA.
Professional Attributes:
1 - Good technical skills & should possess with current technology.
2 - Good communication skills both written & verbal.
3 - Should be a Tech-Savviness.
4 - Flexible to work in all shift & under pressure situations.
5 - Positive analytical skill.
Educational Qualification: -
Diploma/BE in computer technology.
Should be completed 15 years full time education.
Key Responsibility:
1 - Taking ownership of customer issues reported & solving their problems through by providing resolution.
2 - Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues.
3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Technical Experience:
1-Installation & configuration of various applications.
2-Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc.
3-Engineer ensure proper logging of all issues.
4-Document technical issues in the knowledge database.
5-Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage.
6-Keep track of users' system issues until resolved by adhering to the SLA.
Professional Attributes:
1 - Good technical skills & should possess with current technology.
2 - Good communication skills both written & verbal.
3 - Should be a Tech-Savviness.
4 - Flexible to work in all shift & under pressure situations.
5 - Positive analytical skill.
Educational Qualification: -
Diploma/BE in computer technology.
Should be completed 15 years full time education.
💡 Quick Summary
Seeking a career-building opportunity? The IT Customer Service Representative (Mumbai) position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
