Job Description
LEVEL 2 IT HELPDESK ANALYST
RESPONSIBILITIES
Respond to support requests via phone, online ticket management system, email, MS Teams, and in person as needed.
Troubleshoot and resolve issues related to restaurant, field or corporate technology (i.e., connectivity issues, software upgrades, etc.)
Consult with field service technicians, support vendors and management as needed to resolve issues.
Initiate service orders to dispatch technicians to resolve technology or facility issues not able to be resolved remotely.
Log all details into the ticket management system.
Complete password reset requests.
Assist with questions/training related to technology and applications
May be required to visit restaurant locations for onsite troubleshooting and hardware/software installation or replacement.
Performs duties as required for store openings, Restaurant Support Center, etc.; assists in transfer, sales and/or disposal of equipment.
Performs other job-related duties as may be assigned or required.
QUALIFICATIONS
Knowledge
Windows 10/11 Troubleshooting Knowledge
Active Directory / Azure Experience
PC Hardware Troubleshooting and Repair
Basic computer networking experience (DHCP/DNS/VPN)
Microsoft / Office 365 Experience
Experience
2+ years experience performing help desk support in a corporate or restaurant environment
Networking: 1 years (Preferred)
Other
Excellent interpersonal skills with strong customer-service focus and high level of initiative; proactive.
Ability to define goals, meet urgent deadlines, organize and prioritize projects exceeding expectations.
Excellent verbal communication skills. Bi-lingual (Spanish/English) preferred.
Ability to learn and support new systems and applications
Irregular hours or periodic overtime as necessary.
May require on-call shifts.
Must be able to lift 50 lbs., bend, stretch, stand for extended periods of time, climb stairs and/or ladders, reach, twist, sit, walk, and/or run.
Requires a valid driver’s license with an acceptable driving record pursuant to company policy
Job Type
Full-time (40 hours, possible overtime)
Role is based at the Restaurant Support Center in Pomona, CA
About the Company
Akash Management, LLC is a restaurant leading company while doing business as Carl’s Jr, Pieology Pizzeria, Wingstop, Jamba, Arby’s and Kentucky Fried Chicken. Our Commitment to Winning: “We outperform everyone in everything that we do with the relentless hunger to always be on top…” We constantly innovate, use technology, and employ a highly trained work force that is focused on delivering the best restaurant experience for our guests.
INDTECHNICAL
RESPONSIBILITIES
Respond to support requests via phone, online ticket management system, email, MS Teams, and in person as needed.
Troubleshoot and resolve issues related to restaurant, field or corporate technology (i.e., connectivity issues, software upgrades, etc.)
Consult with field service technicians, support vendors and management as needed to resolve issues.
Initiate service orders to dispatch technicians to resolve technology or facility issues not able to be resolved remotely.
Log all details into the ticket management system.
Complete password reset requests.
Assist with questions/training related to technology and applications
May be required to visit restaurant locations for onsite troubleshooting and hardware/software installation or replacement.
Performs duties as required for store openings, Restaurant Support Center, etc.; assists in transfer, sales and/or disposal of equipment.
Performs other job-related duties as may be assigned or required.
QUALIFICATIONS
Knowledge
Windows 10/11 Troubleshooting Knowledge
Active Directory / Azure Experience
PC Hardware Troubleshooting and Repair
Basic computer networking experience (DHCP/DNS/VPN)
Microsoft / Office 365 Experience
Experience
2+ years experience performing help desk support in a corporate or restaurant environment
Networking: 1 years (Preferred)
Other
Excellent interpersonal skills with strong customer-service focus and high level of initiative; proactive.
Ability to define goals, meet urgent deadlines, organize and prioritize projects exceeding expectations.
Excellent verbal communication skills. Bi-lingual (Spanish/English) preferred.
Ability to learn and support new systems and applications
Irregular hours or periodic overtime as necessary.
May require on-call shifts.
Must be able to lift 50 lbs., bend, stretch, stand for extended periods of time, climb stairs and/or ladders, reach, twist, sit, walk, and/or run.
Requires a valid driver’s license with an acceptable driving record pursuant to company policy
Job Type
Full-time (40 hours, possible overtime)
Role is based at the Restaurant Support Center in Pomona, CA
About the Company
Akash Management, LLC is a restaurant leading company while doing business as Carl’s Jr, Pieology Pizzeria, Wingstop, Jamba, Arby’s and Kentucky Fried Chicken. Our Commitment to Winning: “We outperform everyone in everything that we do with the relentless hunger to always be on top…” We constantly innovate, use technology, and employ a highly trained work force that is focused on delivering the best restaurant experience for our guests.
INDTECHNICAL
💡 Quick Summary
Seeking a career-building opportunity? The IT Helpdesk Analyst- post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
