Job Description
Service customers:
• Engage with customers by phone or digital channels to address incidents and service requests and process them in line with current service levels and current Civica policies and procedures
Be accurate:
• Maintain accurate records of work completed, changes made, customer interactions in line with data protection laws and Civica policies, and on the systems designated by Civica
Compliance:
• Adhere to Service Management policies, processes and procedures (e.g. ticket handling policy, incident management, request fulfilment and problem management)
Onsite Support
• Provide onsite support to key Civica offices as and when required
Professional development:
• Maintain and develop your customer skills, technical skills and knowledge of current Civica process and procedures so that you can perform your role in line with the requirements of the business, as advised by or agreed by your line manager
• Engage with customers by phone or digital channels to address incidents and service requests and process them in line with current service levels and current Civica policies and procedures
Be accurate:
• Maintain accurate records of work completed, changes made, customer interactions in line with data protection laws and Civica policies, and on the systems designated by Civica
Compliance:
• Adhere to Service Management policies, processes and procedures (e.g. ticket handling policy, incident management, request fulfilment and problem management)
Onsite Support
• Provide onsite support to key Civica offices as and when required
Professional development:
• Maintain and develop your customer skills, technical skills and knowledge of current Civica process and procedures so that you can perform your role in line with the requirements of the business, as advised by or agreed by your line manager
💡 Quick Summary
Seeking a career-building opportunity? The IT Helpdesk Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
