Service customers:
• Engage with customers by phone or digital channels to address incidents and service requests and process them in line with current service levels and current Civica policies and procedures

Be accurate:
• Maintain accurate records of work completed, changes made, customer interactions in line with data protection laws and Civica policies, and on the systems designated by Civica

Compliance:
• Adhere to Service Management policies, processes and procedures (e.g. ticket handling policy, incident management, request fulfilment and problem management)

Onsite Support
• Provide onsite support to key Civica offices as and when required

Professional development:
• Maintain and develop your customer skills, technical skills and knowledge of current Civica process and procedures so that you can perform your role in line with the requirements of the business, as advised by or agreed by your line manager