Job Description
Job Title - IT Service Desk AgentExperience - 1.5 to 5 yearsLocation - (Hebbal) Bengaluru onlyLanguage Multilingual 1. English + 2. German 3. FrenchResponsibilitiesFirst Point of Contact for end users seeking technical assistance via phone email or chatRemote troubleshooting using diagnostic techniques and relevant questionsAnalyze issues and determine the best solution based on customer detailsEscalate unresolved issues to the appropriate support level by following the KBMaintain and document accurate logs of events problems and resolutionsIdentify process improvements and suggest enhancementsMeet service level targets and performance goalsRequirements and SkillsExperience 3 to 5 years in a help desk or customer support roleUnderstanding of computer systems mobile devices and software applicationsITIL fundamentals ITIL Foundations PreferredCommunication Excellent communication skills in English, SpanishAdhere to company processes and quality standardsCustomer Oriented and patientAbility to work in 24x7 shift environment with Rotational Off and rotational Shifts
💡 Quick Summary
Seeking a career-building opportunity? The IT Service Desk Agent - English,German & French position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
