Job Description
Position Profile (Job Summary)
The IT Support Analyst is responsible for the ongoing administration, support and technology lifecycle of TOTE’s client computing devices and software. In this position, the technician will be responsible for maintaining the integrity of all computers and associated software for TOTE locations. The technician will also be the main point of contact for employees who are experiencing computer issues. This position will lead the development and maintenance of the imaging process for client computing platforms including commissioning and support. In addition, provide additional service desk support and participate in an on-call off-hours support rotation. This position requires excellent communication, documentation, time management skills, and the ability to work well with a team. Candidates will be expected to show personal initiative and assume primary ownership for these duties.
Essential Job Responsibilities
Provide service desk support
Ensure timeliness of response and resolution of tickets
Monitoring and oversight of service-related tickets
Client computing technology, operation and effectiveness
IT inventory and asset tracking
Client technology management (Hardware, configuration, operating systems, upgrades)
Client Patch management and security (backups, anitvirus, malware)
Operating system (fixes, patches, new version, migration)
Own the implementation and continuous improvement of client computing technology
Involvement in establishing user accounts, profiles, file shares, access privileges, monitoring of usage, and resolving user access issues
Development of desktop, laptop and mobile device imaging and management
Assist with the management of Active Directory and Group Policies
Assisting the IT team in various areas of technology
Continual improvement of processes and services
Knowledge, Skills, and Abilities:
Strong knowledge of Active Directory and Group Policy
Good overall knowledge of Windows desktop operating systems (Windows 10 preferred) and how software interacts with them
Strong software troubleshooting skills
Ability to think creatively as well as adapt and contribute to changing environments.
Strong interpersonal skills and the ability to work effectively
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Strong service orientation, collaborative attitude with both peers and internal customers
Project management skills
Excellent documentation and verbal skills
Self-driven and motivated
Availability for emergency calls and on call rotation
Background
2+ years of experience installing, configuring, and monitoring Windows production environments – Windows 10 is a must
Experience developing zero touch OS migration solutions
2+ years of client support role
Education
Associates degree and at least 5 years of related work experience and/or training; or equivalent combination of education and experience
Judgement
Must be familiar with a variety of the field's concepts, practices, and procedures; relies on extensive experience and judgment to plan and accomplish goals.
Work Environment
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level. Light travel may be required.
Physical Effort
Most work requires normal physical effort.
Manual Dexterity
Requires moderate use of personal computer (word processing and spreadsheets) for compiling reports, statistical data, composing memoranda, and other similar documents.
The salary range is $44,000-77,200 with an anticipated hiring range of $60,000-65,000. Pay will be based on several factors including the candidate’s education, work experience, work location and specific job duties.
As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days’ vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).
The IT Support Analyst is responsible for the ongoing administration, support and technology lifecycle of TOTE’s client computing devices and software. In this position, the technician will be responsible for maintaining the integrity of all computers and associated software for TOTE locations. The technician will also be the main point of contact for employees who are experiencing computer issues. This position will lead the development and maintenance of the imaging process for client computing platforms including commissioning and support. In addition, provide additional service desk support and participate in an on-call off-hours support rotation. This position requires excellent communication, documentation, time management skills, and the ability to work well with a team. Candidates will be expected to show personal initiative and assume primary ownership for these duties.
Essential Job Responsibilities
Provide service desk support
Ensure timeliness of response and resolution of tickets
Monitoring and oversight of service-related tickets
Client computing technology, operation and effectiveness
IT inventory and asset tracking
Client technology management (Hardware, configuration, operating systems, upgrades)
Client Patch management and security (backups, anitvirus, malware)
Operating system (fixes, patches, new version, migration)
Own the implementation and continuous improvement of client computing technology
Involvement in establishing user accounts, profiles, file shares, access privileges, monitoring of usage, and resolving user access issues
Development of desktop, laptop and mobile device imaging and management
Assist with the management of Active Directory and Group Policies
Assisting the IT team in various areas of technology
Continual improvement of processes and services
Knowledge, Skills, and Abilities:
Strong knowledge of Active Directory and Group Policy
Good overall knowledge of Windows desktop operating systems (Windows 10 preferred) and how software interacts with them
Strong software troubleshooting skills
Ability to think creatively as well as adapt and contribute to changing environments.
Strong interpersonal skills and the ability to work effectively
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Strong service orientation, collaborative attitude with both peers and internal customers
Project management skills
Excellent documentation and verbal skills
Self-driven and motivated
Availability for emergency calls and on call rotation
Background
2+ years of experience installing, configuring, and monitoring Windows production environments – Windows 10 is a must
Experience developing zero touch OS migration solutions
2+ years of client support role
Education
Associates degree and at least 5 years of related work experience and/or training; or equivalent combination of education and experience
Judgement
Must be familiar with a variety of the field's concepts, practices, and procedures; relies on extensive experience and judgment to plan and accomplish goals.
Work Environment
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level. Light travel may be required.
Physical Effort
Most work requires normal physical effort.
Manual Dexterity
Requires moderate use of personal computer (word processing and spreadsheets) for compiling reports, statistical data, composing memoranda, and other similar documents.
The salary range is $44,000-77,200 with an anticipated hiring range of $60,000-65,000. Pay will be based on several factors including the candidate’s education, work experience, work location and specific job duties.
As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days’ vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).
💡 Quick Summary
Seeking a career-building opportunity? The IT Support Analyst- post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Seattle offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
