Job Description
Job details
Here’s how the job details align with your profile.
Pay
£27,008 a year
Job type
Fixed term contract
Shift and schedule
Weekend availability
Every weekend
Location
London
Benefits
Pulled from the full job description
Annual leave
Company pension
Cycle to work scheme
Employee assistance programme
Employee discount
Season ticket loan
Full job description
Opportunity ID
586
Location
IWM London
Salary
£ 27,008 per annum, pro rata FTE (£10,803.20 - 15 hrs)
Hours
15
Department
Retail, Admissions, Publishing & Brand Licensing
Position type
Fixed Term
Job Summary
Please note that these vacancies are for fixed hours and on a 6 month fixed term contract. Vacancy 1 - 7.5hrs Saturday and Sunday, Vacancy 2 - 5hrs (12-5) Wednesday, Friday and Saturday, Vacancy 3 - 5hrs (12-5) Monday, Friday and Sunday.
IWM London is unique in its coverage of conflicts, especially those involving Britain and the Commonwealth, from the First World War to the present day. We seek to provide for, and to encourage, the study and understanding of the history of modern war and 'wartime experience'. Situated in Lambeth, ten minutes’ walk from Waterloo and the south bank the Museum attracts visitor numbers of up to 1 million a year, from all over the world. The retail offer is split across three distinct, permanent shop locations as well as an exhibition shop. Tickets to these paying exhibitions are sold from our Welcome desk along with guidebooks and exhibition books. As a member of the Retail and Admission team you will be in a key, customer facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential.
For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.
Converted File IWM London Retail and Admissions Assistant PT - seasonal July 2026.docx.pdf – 179KB Opens in a new window
August 4th 2026, 11:55 PM
August 4th 2026, 11:55 PM
Interview Details
Interviews for this post are planned for the week commencing 4 August 2026.
Benefits
The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only.
Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you’ll get 30 days
Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%.
Enhanced Maternity and Paternity Benefits: Celebrate life’s milestones with confidence, knowing that our policies support growing families.
IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being.
Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites.
Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me)
Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows.
Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions.
In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives.
Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program.
Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work.
Eye Tests: Money back up to £80 for an eye test and a new pair of glasses.
Employee Assistance Programme: Access confidential support for personal or work-related challenges.
Benenden Healthcare & Dental Insurance: Prioritise your health with access to quality healthcare services (subject to terms and conditions).
Civil Service Sports Club Membership: Opportunity to join and enjoy additional discounts and perks as part of a vibrant community.
Staff Events and Networks: Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences.
…and more!
Ready to embark on this exciting journey with us? Apply now and become part of IWM!
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to:
A basic check, which shows unspent convictions and conditional cautions.
Anticipated End Date
February 2026
Equal Opportunities and Flexible Working
IWM is committed to a policy of Equal Opportunities.
We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone.
Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public.
At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds.
We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.
Here’s how the job details align with your profile.
Pay
£27,008 a year
Job type
Fixed term contract
Shift and schedule
Weekend availability
Every weekend
Location
London
Benefits
Pulled from the full job description
Annual leave
Company pension
Cycle to work scheme
Employee assistance programme
Employee discount
Season ticket loan
Full job description
Opportunity ID
586
Location
IWM London
Salary
£ 27,008 per annum, pro rata FTE (£10,803.20 - 15 hrs)
Hours
15
Department
Retail, Admissions, Publishing & Brand Licensing
Position type
Fixed Term
Job Summary
Please note that these vacancies are for fixed hours and on a 6 month fixed term contract. Vacancy 1 - 7.5hrs Saturday and Sunday, Vacancy 2 - 5hrs (12-5) Wednesday, Friday and Saturday, Vacancy 3 - 5hrs (12-5) Monday, Friday and Sunday.
IWM London is unique in its coverage of conflicts, especially those involving Britain and the Commonwealth, from the First World War to the present day. We seek to provide for, and to encourage, the study and understanding of the history of modern war and 'wartime experience'. Situated in Lambeth, ten minutes’ walk from Waterloo and the south bank the Museum attracts visitor numbers of up to 1 million a year, from all over the world. The retail offer is split across three distinct, permanent shop locations as well as an exhibition shop. Tickets to these paying exhibitions are sold from our Welcome desk along with guidebooks and exhibition books. As a member of the Retail and Admission team you will be in a key, customer facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential.
For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.
Converted File IWM London Retail and Admissions Assistant PT - seasonal July 2026.docx.pdf – 179KB Opens in a new window
August 4th 2026, 11:55 PM
August 4th 2026, 11:55 PM
Interview Details
Interviews for this post are planned for the week commencing 4 August 2026.
Benefits
The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only.
Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you’ll get 30 days
Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%.
Enhanced Maternity and Paternity Benefits: Celebrate life’s milestones with confidence, knowing that our policies support growing families.
IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being.
Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites.
Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me)
Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows.
Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions.
In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives.
Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program.
Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work.
Eye Tests: Money back up to £80 for an eye test and a new pair of glasses.
Employee Assistance Programme: Access confidential support for personal or work-related challenges.
Benenden Healthcare & Dental Insurance: Prioritise your health with access to quality healthcare services (subject to terms and conditions).
Civil Service Sports Club Membership: Opportunity to join and enjoy additional discounts and perks as part of a vibrant community.
Staff Events and Networks: Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences.
…and more!
Ready to embark on this exciting journey with us? Apply now and become part of IWM!
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to:
A basic check, which shows unspent convictions and conditional cautions.
Anticipated End Date
February 2026
Equal Opportunities and Flexible Working
IWM is committed to a policy of Equal Opportunities.
We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone.
Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public.
At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds.
We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.
💡 Quick Summary
Seeking a career-building opportunity? The IWM London Retail & Admissions Assistant (Fixed Term Contract) position is now open for candidates interested in the Admin Executive sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
