Job Description
Location: Chicago Office (2-Day In-Office Hybrid)
Employment Type: Full-time/Permanent
Travel: Willingness and ability to travel is an essential function of all jobs at the company unless otherwise advised by your manager or Human Resources at the time of hire or promotion. Approximately up to 5%
Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.
Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.
Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community.
Join us as we lead the future of finance automation!
About The Role
We are seeking a Junior IT Support Specialist to provide technical support and ensure a seamless, secure, and productive experience for our end-users. This role requires a good understanding of endpoint management, network troubleshooting, and involves IT project collaboration. You will play a key part in maintaining high standards for IT services, managing cloud and security systems, and supporting our teams across platforms.
Your Day to Day:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Core duties and responsibilities include (but are not limited to) the following:
• Endpoint Management: Manage endpoint devices using Mobile Device Management (MDM) tools such as Microsoft Intune and Jamf Pro, ensuring that endpoints, AV equipment and cloud-based systems support optimal productivity for end-users.
• Directory and Cloud Services Administration: Support and troubleshoot within Microsoft Intune, Entra ID and SharePoint environments.
• Network and VPN Support: Diagnose and resolve technical issues related to network interruptions, VPN connections, and other connectivity concerns.
• Ticketing and Documentation: Track and manage support tickets using Jira Service Management and create clear, accessible technical documentation and specifications in Confluence.
• Other duties as assigned.
What makes you excel in this position:
The requirements listed below are representative of the knowledge, skill, and/or ability required:
• Bachelor's degree in computer science, Information Technology, or related field. Equivalent experiences will also be considered.
• Experience in IT support or service delivery roles, with expertise across multi-platform environments, ideally including both PC and Mac systems.
• Proficiency in networking fundamentals, including TCP/IP, VPNs, and routing.
• Hands-on experience with Atlassian products (Jira, Confluence), ideally including Jira Service Management.
• Strong understanding of M365 administration, Entra ID, and Intune.
• Knowledge of IT security systems and protocols, particularly Microsoft Defender and monitoring tools.
• Basic knowledge of Endpoint Application Support (incl. M365) and Autopilot.
• Exceptional written and verbal communication skills in English. German language skills are an advantage.
• Strong collaborator who contributes actively to a supportive, solution-oriented team environment.
• Customer service & problem solving skills.
Salary Range
United States: 40,000-50,000
The above annual base salary range represents a general guideline for the low and high end of the pay range for this position. However, the actual salary offered will be determined on various factors including but not limited to location, job-related skills, experience, relevant education, training as well as market and business considerations.
What's in it for you? We have many benefits and perks available to you as a Serrala employee. Here are just a few...
• Medical, Dental, and Vision Insurance - available to you from your first day of employment
• Paid Parental Leave
• 401(k) - dollar for dollar matching up to 4% with immediate vesting and contribution eligibility beginning 30 days from the start of employment
• Up to a $275 monthly reimbursement for phone and internet
• Employee Assistance Program
• LifeMart - discounts on travel, food, products, and services
• Regus – mobile office space available for Serralians for team meetings, department gatherings, and project collaborations
Why you’ll love it here
Step into a dynamic, agile workplace where continuous learning is championed by leadership, and innovation in finance automation is fuelled by cutting-edge tech, AI integration, and strategic SAP transformation. We partner with the best to stay ahead - so you can too.
At our core, we're Reliable, Passionate, Empowering, and Enterprising - committed to lasting customer and employee relationships, bold innovation, and your growth every step of the way.
Employment Type: Full-time/Permanent
Travel: Willingness and ability to travel is an essential function of all jobs at the company unless otherwise advised by your manager or Human Resources at the time of hire or promotion. Approximately up to 5%
Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.
Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.
Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community.
Join us as we lead the future of finance automation!
About The Role
We are seeking a Junior IT Support Specialist to provide technical support and ensure a seamless, secure, and productive experience for our end-users. This role requires a good understanding of endpoint management, network troubleshooting, and involves IT project collaboration. You will play a key part in maintaining high standards for IT services, managing cloud and security systems, and supporting our teams across platforms.
Your Day to Day:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Core duties and responsibilities include (but are not limited to) the following:
• Endpoint Management: Manage endpoint devices using Mobile Device Management (MDM) tools such as Microsoft Intune and Jamf Pro, ensuring that endpoints, AV equipment and cloud-based systems support optimal productivity for end-users.
• Directory and Cloud Services Administration: Support and troubleshoot within Microsoft Intune, Entra ID and SharePoint environments.
• Network and VPN Support: Diagnose and resolve technical issues related to network interruptions, VPN connections, and other connectivity concerns.
• Ticketing and Documentation: Track and manage support tickets using Jira Service Management and create clear, accessible technical documentation and specifications in Confluence.
• Other duties as assigned.
What makes you excel in this position:
The requirements listed below are representative of the knowledge, skill, and/or ability required:
• Bachelor's degree in computer science, Information Technology, or related field. Equivalent experiences will also be considered.
• Experience in IT support or service delivery roles, with expertise across multi-platform environments, ideally including both PC and Mac systems.
• Proficiency in networking fundamentals, including TCP/IP, VPNs, and routing.
• Hands-on experience with Atlassian products (Jira, Confluence), ideally including Jira Service Management.
• Strong understanding of M365 administration, Entra ID, and Intune.
• Knowledge of IT security systems and protocols, particularly Microsoft Defender and monitoring tools.
• Basic knowledge of Endpoint Application Support (incl. M365) and Autopilot.
• Exceptional written and verbal communication skills in English. German language skills are an advantage.
• Strong collaborator who contributes actively to a supportive, solution-oriented team environment.
• Customer service & problem solving skills.
Salary Range
United States: 40,000-50,000
The above annual base salary range represents a general guideline for the low and high end of the pay range for this position. However, the actual salary offered will be determined on various factors including but not limited to location, job-related skills, experience, relevant education, training as well as market and business considerations.
What's in it for you? We have many benefits and perks available to you as a Serrala employee. Here are just a few...
• Medical, Dental, and Vision Insurance - available to you from your first day of employment
• Paid Parental Leave
• 401(k) - dollar for dollar matching up to 4% with immediate vesting and contribution eligibility beginning 30 days from the start of employment
• Up to a $275 monthly reimbursement for phone and internet
• Employee Assistance Program
• LifeMart - discounts on travel, food, products, and services
• Regus – mobile office space available for Serralians for team meetings, department gatherings, and project collaborations
Why you’ll love it here
Step into a dynamic, agile workplace where continuous learning is championed by leadership, and innovation in finance automation is fuelled by cutting-edge tech, AI integration, and strategic SAP transformation. We partner with the best to stay ahead - so you can too.
At our core, we're Reliable, Passionate, Empowering, and Enterprising - committed to lasting customer and employee relationships, bold innovation, and your growth every step of the way.
💡 Quick Summary
Seeking a career-building opportunity? The Junior IT Support Specialist position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
