Junior Support Engineer - Apps & Infrastructure

About us

We’re proud to be Great Place to Work-Certified™️2025 for 3 years running. We have also been named a Global Winner of the 2024 Gallup Exceptional Workplace Award.

We’re growing, not slowing, here at Macquarie Technology Group because we’re passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Services are hardworking, results and success-focused. We also take the time to celebrate our success and make sure our people are doing work that makes a difference.

We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home. #LI-Hybrid

The Opportunity

As a Junior Support Engineer, you will support and assist in the implementation and maintenance of IT Infrastructure systems and provide application support. This position focuses on hands-on technical execution to ensure robust, secure, and efficient IT operations. You will work on technical tasks while collaborating with stakeholders and users across all business units through direct involvement in execution work.
You will work closely with team members to understand and implement best practices in infrastructure management, application support and security.
Why Us?
We’re proud to be Great Place to Work-Certified™️2025 for 3 years running.
We have been named a Global Winner of the 2024 Gallup Exceptional Workplace Award.
We have the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
You’ll make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.
What you'll be doing
Support implementation of technology roadmap initiatives
Application and Infrastructure support
Assist in project execution
Connectivity and access issues
End-to-end onboarding and offboarding of staff technology access and devices
Assist in maintaining enterprise-level Microsoft infrastructure
Support network infrastructure maintenance
Help implement monitoring and alerting systems
Assist in backup and recovery processes
Support incident response and troubleshooting
Hardware and equipment troubleshooting (e.g. VCs, printers)
Experience and skills required
2 years of IT engineering experience providing both application and infrastructure support
Experience providing application support
Experience using Jira to track bugs and creating Confluence documentation
Highly desirable previous experience in front-end web development including JavaScript, CSS, HTML.
Experience working closely with development and DevOps teams.
IT or technical services Bachelor's degree (Computer Engineering, Science or Mathematics).
Service-oriented individual.
A positive, tech-curious professional with pro-active attitude towards customer enquiries.
$75,000 - $80,000 a year