Virtual Clinical Care Centre Triage Clinician (RN)

Employment Type: Permanent Full Time, 38 hours per week, averaged in a + week roster period
Position Classification: Registered Nurse
Remuneration: $72,152 per annum - $101,2++ per annum + 11.5% super and benefits
Location: Gladesville with relocation to NSW Ambulance State Operations Centre, Sydney Olympic Park
Closing Date: 22 June 2025


About the Virtual Clinical Care Centre (VCCC)

The NSW Ambulance Virtual Clinical Care Centre (VCCC) provides a comprehensive secondary triage and referral service that aims to connect Triple Zero (000) patients with the most appropriate healthcare provider to meet their needs. We aim to improve the patient journey through the health system and support NSW Ambulance Control Centres with the management of emergency resources, ensuring the availability of ambulances for the patients who need them most. This will in turn reduce demand on emergency departments and the general healthcare system.
Incidents received through 000 and identified as low acuity through primary triage are transferred to the VCCC. The incident will undergo secondary triage by a VCCC Triage Clinician who assesses the patient’s clinical presentation and connects the patient with the most appropriate care pathway. This may include direct referral to NSW Health and Primary Care health services, avoiding ambulance transport to the emergency department. Our solutions include telehealth, remote monitoring, and video conferencing.

ABOUT THE ROLE


NSW Ambulance are seeking experienced Registered Nurse Triage Clinicians to join the team. You will perform secondary triage after the initial 000 call has been completed, and where appropriate refer patients to established healthcare pathways, escalate care and/or notify return of the incident to the appropriate Control Centre for dispatch of NSW Ambulance resources.
The NSW Ambulance VCCC is currently based at the old Gladesville Hospital site, and is planned to transition to the state of the art NSWA State Operations Centre at Sydney Olympic Park when the build is completed in 2025. We operate on site 24 hours, 7 days per week.

Please refer to the Role Description and Position Conditions and General Info for further information


OUR WORKFORCE

The NSW Ambulance VCCC is a multidisciplinary workforce that delivers safe, effective and efficient virtual care to patients across NSW. As
We are committed to the development of our clinical workforce and have a strong clinical governance and supervision model in place. VCCC Triage Clinicians are currently Registered Nurses and experienced Paramedic Specialists with either Extended Care and/or Intensive Care qualifications who are also trained in secondary triage and referral.
These Clinicians are supported by a clinical leadership model with Senior Clinicians (Clinical Nurse Consultants and Paramedic Specialists), and an additional layer of support provided by Medical Consultants (FACEM) 24/7.
We are excited to grow our established Registered Nurse Triage Clinician cohort. We offer full time or part time appointments to enable you to maintain your face to face clinical practice. You will be required to work a proportion of day, afternoon and night shifts in the VCCC to support the 24/7 nature of 000 operations


ABOUT YOU

NSWA is seeking to employ skilled, engaged and motivated Registered Nurses. The ideal candidate will:
Current Authority to practice as a Registered Nurse with the Australian Health Practitioner Regulation Agency (AHPRA).
Applicants must have a minimum of 5 years full time acute care experience.
Demonstrated application of evidence-based practice and critical thinking to advocate for and implement individualised person-centred care with a commitment to quality improvement.
Demonstrated competencies in and knowledge of the complexities and challenges involved in providing nursing care in the context of a multidisciplinary team.
Evidence of participation in own professional development and commitment to maintaining competence and enhancement of skills.
Effective interpersonal and communication skills, including the ability to consult, negotiate and liaise effectively with a diverse range of people using information technology and written and verbal skills.
Ability to build and maintain effective working relationships and act with diplomacy with reference to NSW Ambulance CORE values.
Demonstrated ability to assess priorities both independently and as a member of a team in a dynamic environment.
Demonstrates sound computer literacy and the ability to navigate Microsoft systems.

HOW TO APPLY

Please respond to the below two questions (max 4000 characters including spaces for each question) and submit this with your CV and referee details and other required information.


Question 1: Describe a time you have triaged or cared for a patient whose care needs you feel could have been effectively managed in the community without an emergency presentation. Discuss your clinical reasoning behind this including identification and mitigation of any risks.

Question 2: Describe a time where you have had to formulate and communicate an adherence or health plan to a patient where a communication barrier existed. How did you manage this? What protocols or tools have you used to assess risk levels in circumstances like these?


If you’d like to discuss the position and role description more before you formally apply, confidential enquiries can be made to Jaime Warhurst:

E: Jaime.Warhurst@health.nsw.gov.au


Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.


Click here for information about eligibility lists and Recruitment Pool use

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