Job Description
Full job description
Can you proactively navigate and manage issues to a successful resolution?
Have you got a demonstrated client-centred approach and service delivery skills?
Are you an effective communicator and natural relationship builder who can work with diverse stakeholders?
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiārahi Eke Panuku - Student Success Adviser to join the Tītoko - Centre for Student Success team on a permanent, full-time basis.
The Kaiārahi Eke Panuku - Student Success Adviser will join Te Wāhanga a Manaia - Faculty of Science and Engineering and Te Pukenga Wai - Faculty of Education, Health, and Psychological Sciences and will be based at the Kelburn Campus.
Kaiārahi Eke Panuku - Student Success Advisers provide holistic student advice and high-quality responsive service to support student academic success and enhance the student experience within the framework of the University’s academic policies, regulations, and operating procedures.
Key responsibilities:
Advising an assigned student cohort group using best practice case management principles.
Identifying barriers facing students by utilising equity, diversity, and inclusion policies, practices, and behaviours that lead to student success.
Completing student administration functions such as processing enrolment applications including compensation passes and requests for waiver and/or exemptions, supporting letters, and discipline specific requests as required.
Providing ongoing interaction with students throughout the trimester, particularly at key momentum points, and monitoring to ensure early awareness of students who are facing particularly significant barriers to success.
Developing and maintaining a good understanding of relevant University regulations, policies, procedures, and services.
Ō pūmanawa - About you
You will:
Be a motivated, customer-focused individual who can take the initiative, provide excellent administration and policy compliance.
Need to be an effective communicator with exemplary interpersonal skills and a natural relationship builder who relishes working autonomously as well as contributing positively to a high performing team.
Need effective time management and forward planning to balance meeting deadlines and maintain a high standard of service to both students and staff.
Have the ability to remain calm under pressure and thrive working with a diverse range of stakeholders.
Key requirements:
Tertiary degree or comparable professional experience in a similar role.
Demonstrated client-centred approach and service delivery skills.
Cultural competency – the ability to work effectively and understand the different needs across a diverse range of people.
Proven ability to proactively navigate and manage issues to a successful resolution.
Highly developed oral and written communication skills and attention to detail.
Sound understanding of academic statutes and student academic processes.
Ability to work effectively in a team and manage a busy workload.
An understanding of Te Tiriti o Waitangi and its application in an educational context.
If this link is not available, click 'apply' to view this on the University careers page.
Close date for vacancy: 07 January 2026.
Contact details for vacancy: If you have any questions regarding this role please get in touch with Caleb Hochstetler, Team Leader, Student Success ([email protected]).
How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently.
Can you proactively navigate and manage issues to a successful resolution?
Have you got a demonstrated client-centred approach and service delivery skills?
Are you an effective communicator and natural relationship builder who can work with diverse stakeholders?
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiārahi Eke Panuku - Student Success Adviser to join the Tītoko - Centre for Student Success team on a permanent, full-time basis.
The Kaiārahi Eke Panuku - Student Success Adviser will join Te Wāhanga a Manaia - Faculty of Science and Engineering and Te Pukenga Wai - Faculty of Education, Health, and Psychological Sciences and will be based at the Kelburn Campus.
Kaiārahi Eke Panuku - Student Success Advisers provide holistic student advice and high-quality responsive service to support student academic success and enhance the student experience within the framework of the University’s academic policies, regulations, and operating procedures.
Key responsibilities:
Advising an assigned student cohort group using best practice case management principles.
Identifying barriers facing students by utilising equity, diversity, and inclusion policies, practices, and behaviours that lead to student success.
Completing student administration functions such as processing enrolment applications including compensation passes and requests for waiver and/or exemptions, supporting letters, and discipline specific requests as required.
Providing ongoing interaction with students throughout the trimester, particularly at key momentum points, and monitoring to ensure early awareness of students who are facing particularly significant barriers to success.
Developing and maintaining a good understanding of relevant University regulations, policies, procedures, and services.
Ō pūmanawa - About you
You will:
Be a motivated, customer-focused individual who can take the initiative, provide excellent administration and policy compliance.
Need to be an effective communicator with exemplary interpersonal skills and a natural relationship builder who relishes working autonomously as well as contributing positively to a high performing team.
Need effective time management and forward planning to balance meeting deadlines and maintain a high standard of service to both students and staff.
Have the ability to remain calm under pressure and thrive working with a diverse range of stakeholders.
Key requirements:
Tertiary degree or comparable professional experience in a similar role.
Demonstrated client-centred approach and service delivery skills.
Cultural competency – the ability to work effectively and understand the different needs across a diverse range of people.
Proven ability to proactively navigate and manage issues to a successful resolution.
Highly developed oral and written communication skills and attention to detail.
Sound understanding of academic statutes and student academic processes.
Ability to work effectively in a team and manage a busy workload.
An understanding of Te Tiriti o Waitangi and its application in an educational context.
If this link is not available, click 'apply' to view this on the University careers page.
Close date for vacancy: 07 January 2026.
Contact details for vacancy: If you have any questions regarding this role please get in touch with Caleb Hochstetler, Team Leader, Student Success ([email protected]).
How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently.
💡 Quick Summary
Seeking a career-building opportunity? The Kaiārahi Eke Panuku | Student Success Adviser position is now open for candidates interested in the Admin Executive sector. This role in Kelburn offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
