Kaitaki Eke Panuku | Team Leader, Student Success

Are you interested in a permanent, full-time position?
Do you have experience monitoring workloads and managing staff?
Have you got an understanding of academic statutes and student academic processes?
Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaitaki Eke Panuku - Team Leader to join the Tītoko - Student Success team on a permanent, full-time basis.

The Kaitaki Eke Panuku - Team Leader, Student Success is responsible for:

Managing, training, and developing a team of Student Success Advisers and a Student Administration Coordinator; ensuring the team delivers a consistently high-quality, efficient, and effective service to students.
Providing high quality, efficient, accurate, and appropriate monitoring of student holistic advice and administration support within the framework of the University’s academic policies, regulations, and operating procedures.
The role may deputise for the Mata Eke Panuku - Manager, Student Success.

Key responsibilities

Deliver the operational management of key business processes which include effective planning, delivery of holistic student support, and delivery of student administration processes for the team in accordance with University regulations, policies, and procedures.
Contribute to the continuous development and improvement procedures and processes, working across Tītoko - Student Success.
Use equity, diversity, and inclusion practices to recognise and identify barriers to success, collaborating with students to find solutions, leverage resources, and encourage them to actively engage in their learning journey.
Maintain oversight of student progress monitoring while fostering strong collaborative relationships with other student services and academic staff, particularly Associate Deans and Programme Directors, to support an integrated student support model.
Ō pūmanawa - About you

You will:

Be a customer-motivated person, setting the standard for the team in professionalism, understanding student needs, and in delivering impeccable service.
Be able to work autonomously, delivering on work deadlines.
Need an ability to interpret data and identify areas for improvement. Implementing your ideas will require an ability to communicate clearly to bring colleagues and stakeholders along with you.
Selection criteria – essential

Tertiary degree, and/or comparable professional experience in a similar role.
Proven experience in planning, policy analysis, reporting and delivering to tight deadlines.
Proven experience monitoring workloads and successfully developing, motivating, and managing staff.
Demonstrated understanding of academic statutes and student academic processes.
Experience in handling challenging or sensitive situations with professionalism and discretion.
Demonstrated client centred approach and service delivery skills.
Highly developed communication skills, with the ability to express complex matters in an accurate and concise form, both orally and in writing.
Proven understanding of Te Tiriti o Waitangi and its application in an educational context.


Close date for vacancy: 24 August 2025.

Contact details for vacancy: If you have any questions regarding this role please get in touch with Greg Ambrose ( greg.ambrose@vuw.ac.nz ).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.