Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Writing skills
(Required)
Communication skills
(Required)
Zendesk
+ show more
Do you have experience in Writing skills?
Job details
Here’s how the job details align with your profile.
Pay
$65,000 - $120,000 a year
Benefits
Pulled from the full job description
Unlimited paid time off
Full job description
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.
About Clipboard Health:
Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2026, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.
About the Role:
Knowledge Operations is the team that owns information management for workplace support. This team is responsible for creation and distribution of all of our internal and external content, including policies and procedures. As the Knowledge Operations Team Lead your primary role is to oversee the Knowledge Operations team.
Your responsibility is to provide knowledge operations specialists with constructive feedback, identify performance issues, and maintain high standards for the team. You aren't afraid to say, "This piece of content isn't ready for publication, and here's why." You ensure that written materials are clear, knowledge management systems are easy to navigate, and are able to deliver feedback that aligns with our standards. You're also incredibly hands-on, willing to take the pen yourself and create strong content for publication. You became a product expert so that you can steer your team effectively.
Day-to-Day Responsibilities:
Closely auditing written content and gating any work that isn't up to your standards.
Monitoring individual performance, in terms of quality of writing, productivity, and prioritization.
Maintaining coaching logs and providing regular written feedback to knowledge ops specialists
Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Amazon Connect
Investigating and researching new features in order to become an expert. Using your expertise to inform all published content.
Designing and auditing a system for knowledge transfer that's intuitive and and easily to navigate.
Regularly shadowing or auditing support agents calls to test the usability of written materials and guides.
Profile Must Haves:
Demonstrated coaching experience – You have a proven track record of guiding and developing team members, offering structured feedback, and helping them consistently improve their performance.
Demonstrated management experience – You've directly managed a customer service team, overseeing their day-to-day performance, ensuring high standards, and fostering a positive team culture.
Excellent written communication skills – You're an excellent writer with a unique ability to communicate via writing.
Excellent verbal communication skills – You can effectively communicate feedback, team updates, and solutions to both your team and other departments, ensuring clear and open lines of communication.
Systems Thinker - You think in systems. You're energized by the idea of revamping a flawed or disorganized system.
Strong problem-solving abilities – You excel at identifying problems, both on the individual and team levels, and implement actionable solutions that improve customer satisfaction and team efficiency.
Experience in setting and achieving SMART goals – You have a history of setting clear, achievable goals for your team, tracking progress, and ensuring results are delivered consistently.
Adaptability and flexibility – You can adjust to shifting priorities or customer needs, while remaining focused on delivering quality service and keeping your team on track.
Strong product and process knowledge – You're quick to learn and become an expert on the products and services your team supports, allowing you to guide and train your team effectively.
Customer-centric mindset – You keep the customer experience at the forefront of every decision, ensuring that your team consistently delivers top-tier service.
System Requirements
Minimum 15Mbps wired internet connection
Minimum i5 processor or equivalent
Minimum 12GB Ram
Quiet working environment
Steady power and internet connection
Compensation
Estimated annual compensation: $65,000 - $120,000.
Each candidate's compensation offer within this range will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.
Benefits:
Unlimited PTO
Fully Remote
Opportunity to make a significant impact with healthcare customers
Working Environment
100% remote, globally
Hiring Process
Application
Case Study
Hiring Manager Interview
Executive Interview
Offer
Here’s how the job qualifications align with your profile.
Skills
Writing skills
(Required)
Communication skills
(Required)
Zendesk
+ show more
Do you have experience in Writing skills?
Job details
Here’s how the job details align with your profile.
Pay
$65,000 - $120,000 a year
Benefits
Pulled from the full job description
Unlimited paid time off
Full job description
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.
About Clipboard Health:
Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2026, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.
About the Role:
Knowledge Operations is the team that owns information management for workplace support. This team is responsible for creation and distribution of all of our internal and external content, including policies and procedures. As the Knowledge Operations Team Lead your primary role is to oversee the Knowledge Operations team.
Your responsibility is to provide knowledge operations specialists with constructive feedback, identify performance issues, and maintain high standards for the team. You aren't afraid to say, "This piece of content isn't ready for publication, and here's why." You ensure that written materials are clear, knowledge management systems are easy to navigate, and are able to deliver feedback that aligns with our standards. You're also incredibly hands-on, willing to take the pen yourself and create strong content for publication. You became a product expert so that you can steer your team effectively.
Day-to-Day Responsibilities:
Closely auditing written content and gating any work that isn't up to your standards.
Monitoring individual performance, in terms of quality of writing, productivity, and prioritization.
Maintaining coaching logs and providing regular written feedback to knowledge ops specialists
Comfortably navigate our support environment, which includes tools such as Zendesk, Metabase, and Amazon Connect
Investigating and researching new features in order to become an expert. Using your expertise to inform all published content.
Designing and auditing a system for knowledge transfer that's intuitive and and easily to navigate.
Regularly shadowing or auditing support agents calls to test the usability of written materials and guides.
Profile Must Haves:
Demonstrated coaching experience – You have a proven track record of guiding and developing team members, offering structured feedback, and helping them consistently improve their performance.
Demonstrated management experience – You've directly managed a customer service team, overseeing their day-to-day performance, ensuring high standards, and fostering a positive team culture.
Excellent written communication skills – You're an excellent writer with a unique ability to communicate via writing.
Excellent verbal communication skills – You can effectively communicate feedback, team updates, and solutions to both your team and other departments, ensuring clear and open lines of communication.
Systems Thinker - You think in systems. You're energized by the idea of revamping a flawed or disorganized system.
Strong problem-solving abilities – You excel at identifying problems, both on the individual and team levels, and implement actionable solutions that improve customer satisfaction and team efficiency.
Experience in setting and achieving SMART goals – You have a history of setting clear, achievable goals for your team, tracking progress, and ensuring results are delivered consistently.
Adaptability and flexibility – You can adjust to shifting priorities or customer needs, while remaining focused on delivering quality service and keeping your team on track.
Strong product and process knowledge – You're quick to learn and become an expert on the products and services your team supports, allowing you to guide and train your team effectively.
Customer-centric mindset – You keep the customer experience at the forefront of every decision, ensuring that your team consistently delivers top-tier service.
System Requirements
Minimum 15Mbps wired internet connection
Minimum i5 processor or equivalent
Minimum 12GB Ram
Quiet working environment
Steady power and internet connection
Compensation
Estimated annual compensation: $65,000 - $120,000.
Each candidate's compensation offer within this range will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.
Benefits:
Unlimited PTO
Fully Remote
Opportunity to make a significant impact with healthcare customers
Working Environment
100% remote, globally
Hiring Process
Application
Case Study
Hiring Manager Interview
Executive Interview
Offer
💡 Quick Summary
Seeking a career-building opportunity? The Knowledge Operations Team Lead position is now open for candidates interested in the Operations Executive Jobs sector. This role in San Francisco offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
