Job Description
Job description
Job Summary:
We are seeking a highly skilled L2 IT Engineer to join our technical team. This individual will be responsible for handling escalated technical issues, providing in-depth troubleshooting, and ensuring smooth resolution of incidents that cannot be resolved at the L1 level.
Key Responsibilities
Escalate and resolve complex technical issues from the L1 support team.
Perform advanced troubleshooting, root cause analysis, and provide timely resolutions.
Monitor systems, applications, and infrastructure to ensure high availability and performance.
Collaborate with cross-functional teams for issue resolution.
Document solutions, knowledge articles, and update standard operating procedures.
Provide guidance and support to junior engineers.
Ensure compliance with IT policies and security standards.
Assist in system upgrades, patches, and maintenance activities.
Identify recurring issues and recommend long-term solutions.
Required Skills & Qualifications
Bachelor's degree in Computer Science or related field (or equivalent experience).
2–5 years of experience in IT support or technical engineering roles.
Strong knowledge of operating systems.
Experience with troubleshooting hardware, software, and infrastructure issues.
Familiarity with ITSM tools (ServiceNow, Jira, or similar).
Basic Knowledge of firewall, networking and server is must.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and customer-handling skills.
Job Summary:
We are seeking a highly skilled L2 IT Engineer to join our technical team. This individual will be responsible for handling escalated technical issues, providing in-depth troubleshooting, and ensuring smooth resolution of incidents that cannot be resolved at the L1 level.
Key Responsibilities
Escalate and resolve complex technical issues from the L1 support team.
Perform advanced troubleshooting, root cause analysis, and provide timely resolutions.
Monitor systems, applications, and infrastructure to ensure high availability and performance.
Collaborate with cross-functional teams for issue resolution.
Document solutions, knowledge articles, and update standard operating procedures.
Provide guidance and support to junior engineers.
Ensure compliance with IT policies and security standards.
Assist in system upgrades, patches, and maintenance activities.
Identify recurring issues and recommend long-term solutions.
Required Skills & Qualifications
Bachelor's degree in Computer Science or related field (or equivalent experience).
2–5 years of experience in IT support or technical engineering roles.
Strong knowledge of operating systems.
Experience with troubleshooting hardware, software, and infrastructure issues.
Familiarity with ITSM tools (ServiceNow, Jira, or similar).
Basic Knowledge of firewall, networking and server is must.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and customer-handling skills.
💡 Quick Summary
Seeking a career-building opportunity? The L2 Level IT Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
