Job Description
Ready to suit up as a Lead Concierge Security Guard
The Guard Lead combines front-of-house concierge service with proactive security responsibilities. This role focuses on patrols, risk identification, and employee engagement, ensuring a safe and welcoming environment. The Guard Lead is the first point of contact for visitors and employees, delivering exceptional service while maintaining vigilance for security risks.
What's in it for you?
Hourly wage rate of $26.00 - $28.00/HR
We will invest in you, covering the costs of continuing education through GardaWorld Academy
Flexible schedules with various shifts available
Career growth opportunities at GardaWorld
Full-time/permanent opportunity
Uniform provided at no cost
Responsibilities for Lead Concierge Security Guard
Provide a professional and friendly front-of-house presence; assist employees and visitors; provide directions, building information, visitor support, and accessibility assistance.
Act as a concierge for employees and executives, building relationships with regular interactions and day-to-day operations with teams.
Manage VIP arrivals discreetly and efficiently; anticipate needs; maintain name recognition; uphold confidentiality.
Conduct visible, proactive patrols; identify hazards (slips/trips, blocked exits, lighting issues); file corrective actions; identify and mitigate security risks.
Lead Security Guards in day-to-day operations; help them uphold professional and timely responses to guests and employees.
Support access control and visitor management processes; oversee badge use, turnstiles, and door alarms; spot-check tailgating; coach occupants on best practices.
Build partnerships with front desk, facilities, IT, and P&C to work together on security concerns and risks.
Assist with emergency drills and incident response as needed.
Be the onsite point of contact for medical emergencies and first aid response.
Report hazards, suspicious activity, and security breaches promptly.
Communicate with Corporate Security immediately during incidents, providing full details and timely reporting of situations as they occur.
Help de-escalate challenging situations that occur at the Front Desk, supporting the team as required.
Triage requests (badges, meeting room guidance, wayfinding) and resolve or route to Facilities, IT, HR, or other departments as required.
Provide timely and accurate reporting for incidents (medical, trespassing, challenging guests, or other incidents).
Qualifications for Lead Concierge Security Guard
Be authorized to work in Canada
Hold a valid BC security license
Valid Intermediate First Aid (OFA2) - required
Exceptional customer service skills
Proficient in basic phone & computer skills
This posting is for a position that is currently vacant within the organization.
This could be more than a job! If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!
Not the job for you? Make sure to check out all our jobs! We also have tactical, surveillance and even casual roles available.
SSVAN
The Guard Lead combines front-of-house concierge service with proactive security responsibilities. This role focuses on patrols, risk identification, and employee engagement, ensuring a safe and welcoming environment. The Guard Lead is the first point of contact for visitors and employees, delivering exceptional service while maintaining vigilance for security risks.
What's in it for you?
Hourly wage rate of $26.00 - $28.00/HR
We will invest in you, covering the costs of continuing education through GardaWorld Academy
Flexible schedules with various shifts available
Career growth opportunities at GardaWorld
Full-time/permanent opportunity
Uniform provided at no cost
Responsibilities for Lead Concierge Security Guard
Provide a professional and friendly front-of-house presence; assist employees and visitors; provide directions, building information, visitor support, and accessibility assistance.
Act as a concierge for employees and executives, building relationships with regular interactions and day-to-day operations with teams.
Manage VIP arrivals discreetly and efficiently; anticipate needs; maintain name recognition; uphold confidentiality.
Conduct visible, proactive patrols; identify hazards (slips/trips, blocked exits, lighting issues); file corrective actions; identify and mitigate security risks.
Lead Security Guards in day-to-day operations; help them uphold professional and timely responses to guests and employees.
Support access control and visitor management processes; oversee badge use, turnstiles, and door alarms; spot-check tailgating; coach occupants on best practices.
Build partnerships with front desk, facilities, IT, and P&C to work together on security concerns and risks.
Assist with emergency drills and incident response as needed.
Be the onsite point of contact for medical emergencies and first aid response.
Report hazards, suspicious activity, and security breaches promptly.
Communicate with Corporate Security immediately during incidents, providing full details and timely reporting of situations as they occur.
Help de-escalate challenging situations that occur at the Front Desk, supporting the team as required.
Triage requests (badges, meeting room guidance, wayfinding) and resolve or route to Facilities, IT, HR, or other departments as required.
Provide timely and accurate reporting for incidents (medical, trespassing, challenging guests, or other incidents).
Qualifications for Lead Concierge Security Guard
Be authorized to work in Canada
Hold a valid BC security license
Valid Intermediate First Aid (OFA2) - required
Exceptional customer service skills
Proficient in basic phone & computer skills
This posting is for a position that is currently vacant within the organization.
This could be more than a job! If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!
Not the job for you? Make sure to check out all our jobs! We also have tactical, surveillance and even casual roles available.
SSVAN
💡 Quick Summary
Seeking a career-building opportunity? The Lead Concierge Security Guard - Corporate position is now open for candidates interested in the Customer Care sector. This role in Burnaby offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.