Job Description
Specialty/Competency: Managed Services
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 60%
At PwC, our Managed Services team is dedicated to providing a range of outsourced solutions that help clients enhance their operational efficiency, reduce costs, and improve effectiveness. As a critical part of our consultancy, you will oversee various processes and functions, serving as a leader in project management, technology implementation, and process optimization.
Your role will involve not only managing and transitioning services but also leading teams to ensure high-quality delivery. By fostering an environment of continuous improvement and utilizing the latest technologies, you will empower your team to excel in their roles. You will be instrumental in coaching team members, recognizing their unique strengths, and helping them grow to meet client expectations.
Key skills, knowledge, and experiences you will need to effectively lead and deliver value in this role include:
• Understanding the interconnected components of a comprehensive system.
• Taking full ownership of projects from planning to successful completion.
• Collaborating with team leadership to ensure accountability for quality and timeliness.
• Encouraging team member development beyond their comfort zones.
• Actively mentoring others for skill enhancement.
• Utilizing the review process to deepen expertise within the team.
• Effectively resolving conflicts and engaging in difficult conversations with various stakeholders.
• Upholding professional standards and the Firm’s code of conduct.
The Opportunity
In this pivotal role, you will provide crucial L2/L3 support across HRIS, Benefits, Compensation, and Payroll modules, ensuring smooth operations and high client satisfaction. As a Manager, you will lead teams in the management of incidents and service requests while championing continuous improvement initiatives to enhance service delivery. This position presents an exciting opportunity to influence the evolution of HR technology solutions and make a meaningful difference in our clients’ operations.
Responsibilities
• Supervise L2/L3 support for HRIS, Benefits, Compensation, and Payroll.
• Lead teams in the management of service requests and incident resolution.
• Drive initiatives focused on enhancing service delivery.
• Collaborate with stakeholders to improve operational efficiency.
• Mentor team members to foster their technical and professional growth.
• Implement automation solutions to streamline processes.
• Ensure high standards of client satisfaction and service quality.
• Analyze operational metrics to identify trends and opportunities for improvement.
What You Must Have
• Bachelor's Degree.
• At least 5 years of relevant experience.
What Sets You Apart
• Master's Degree in Business Analytics, Accounting, Computer Engineering, Engineering, Analytics or similar field.
• Leadership experience in HRIS and payroll support.
• Managing incidents and service requests in accordance with SLAs.
• Executing and validating complete payroll cycles.
• Supporting benefits administration and handling compensation changes.
• Performing system configurations and data adjustments.
• Troubleshooting HR-Payroll-Finance integrations.
• Maintaining data accuracy and compliance with regulations.
• Driving continuous improvement and automation initiatives.
The salary range for this position is: $99,000 - $232,000. Compensation will be determined based on the individual’s skills, experience, qualifications, and location, in compliance with employment laws. All hired individuals are eligible for an annual discretionary bonus, and PwC offers a comprehensive benefits package including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
PwC is committed to equal opportunity employment. All qualified applicants will be considered without regard to race, color, religion, national origin, *** (including pregnancy, ****** orientation, and gender identity), age, disability, genetic information (including family medical history), veteran status, marital status, or any other status protected by law.
Learn more about how we work.
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 60%
At PwC, our Managed Services team is dedicated to providing a range of outsourced solutions that help clients enhance their operational efficiency, reduce costs, and improve effectiveness. As a critical part of our consultancy, you will oversee various processes and functions, serving as a leader in project management, technology implementation, and process optimization.
Your role will involve not only managing and transitioning services but also leading teams to ensure high-quality delivery. By fostering an environment of continuous improvement and utilizing the latest technologies, you will empower your team to excel in their roles. You will be instrumental in coaching team members, recognizing their unique strengths, and helping them grow to meet client expectations.
Key skills, knowledge, and experiences you will need to effectively lead and deliver value in this role include:
• Understanding the interconnected components of a comprehensive system.
• Taking full ownership of projects from planning to successful completion.
• Collaborating with team leadership to ensure accountability for quality and timeliness.
• Encouraging team member development beyond their comfort zones.
• Actively mentoring others for skill enhancement.
• Utilizing the review process to deepen expertise within the team.
• Effectively resolving conflicts and engaging in difficult conversations with various stakeholders.
• Upholding professional standards and the Firm’s code of conduct.
The Opportunity
In this pivotal role, you will provide crucial L2/L3 support across HRIS, Benefits, Compensation, and Payroll modules, ensuring smooth operations and high client satisfaction. As a Manager, you will lead teams in the management of incidents and service requests while championing continuous improvement initiatives to enhance service delivery. This position presents an exciting opportunity to influence the evolution of HR technology solutions and make a meaningful difference in our clients’ operations.
Responsibilities
• Supervise L2/L3 support for HRIS, Benefits, Compensation, and Payroll.
• Lead teams in the management of service requests and incident resolution.
• Drive initiatives focused on enhancing service delivery.
• Collaborate with stakeholders to improve operational efficiency.
• Mentor team members to foster their technical and professional growth.
• Implement automation solutions to streamline processes.
• Ensure high standards of client satisfaction and service quality.
• Analyze operational metrics to identify trends and opportunities for improvement.
What You Must Have
• Bachelor's Degree.
• At least 5 years of relevant experience.
What Sets You Apart
• Master's Degree in Business Analytics, Accounting, Computer Engineering, Engineering, Analytics or similar field.
• Leadership experience in HRIS and payroll support.
• Managing incidents and service requests in accordance with SLAs.
• Executing and validating complete payroll cycles.
• Supporting benefits administration and handling compensation changes.
• Performing system configurations and data adjustments.
• Troubleshooting HR-Payroll-Finance integrations.
• Maintaining data accuracy and compliance with regulations.
• Driving continuous improvement and automation initiatives.
The salary range for this position is: $99,000 - $232,000. Compensation will be determined based on the individual’s skills, experience, qualifications, and location, in compliance with employment laws. All hired individuals are eligible for an annual discretionary bonus, and PwC offers a comprehensive benefits package including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
PwC is committed to equal opportunity employment. All qualified applicants will be considered without regard to race, color, religion, national origin, *** (including pregnancy, ****** orientation, and gender identity), age, disability, genetic information (including family medical history), veteran status, marital status, or any other status protected by law.
Learn more about how we work.
💡 Quick Summary
Seeking a career-building opportunity? The Managed Services - HCM & Payroll Functional Analyst - Senior Manager position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
