License And Applications Analyst(Hybrid)

Job description
License And Applications Analyst

Hybrid

Recruitment #250729-8850AR-001

Location Hartford, CT

Date Opened 7/31/2025 12:00:00 AM Salary $69,341 - $87,846/year* *(New hires to state service service start at minimum) Job Type Open to the Public Close Date 8/14/2025 11:59:00 PM

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Introduction

The State of Connecticut, Department of Agriculture (DoAg) Bureau of Regulatory Services is accepting applications for the position of License and Application Analyst for its Licensing Unit.

What We Can Offer You
• Visit our new State Employee Benefits Overview page!
• Work at a Forbes-recognized company! Connecticut is proud to be featured on both America's Best Employers by State and Best Employers for New Grads in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers.
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

Position Details
• Full-time, 40 hours/week
• Monday - Friday
• Hybrid work opportunity
• Located in Hartford, CT

Position Responsibilities

As part of our Licensing Unit, you will play a pivotal role in managing the full lifecycle of licensing and credentialing for over 6,800 active credentials across 40+ license types, all administered through the eLicense system. This is your opportunity to bring precision, process engineering, and customer focus to a high impact, public facing function that underpins regulatory compliance and public trust.

You Will Be Responsible For
• End to end application intake, data accuracy checks, fee processing, and digital license issuance via eLicense
• Vigilant review and verification of documentation to ensure statutory compliance and completeness
• Proactive applicant communication and issue resolution
• Maintaining and enhancing licensing databases, dashboards and reporting tools to support unit workflows and system improvements.

As the central team member of licensing operations, you’ll deliver prompt, informed service to stakeholders . Your analytical skills, attention to detail, and collaborative spirit will be the engine behind consistent, compliant, and efficient credentialing.

Selection Plan

For Assistance In Applying

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.

Before You Apply
• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

After You Apply
• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Hayley Newhouse at hayley.newhouse@ct.gov.

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a full range of tasks involving the processing of license and registration applications in an agency with regulatory responsibility for specific industries or businesses.

EXAMPLES OF DUTIES
• Assists in administration of licensure, certification and/or permitting functions;
• Reviews, evaluates and analyzes factors and incidents impacting on regulatory responsibility including applications for licensure, certification and proper permit authority for compliance to relevant agency statutes, regulations, policies, procedures and practices;
• Processes initial and renewal applications;
• Responds to mail, telephone and personal inquiries from consumers, governmental agencies, interested parties requesting information concerning entities regulated by department;
• Explains regulatory laws and agency regulations to applicants, licensees and consumers;
• Conducts research, collects data and analyzes information relating to application review process;
• Provides technical assistance to clerical staff;
• Authorizes issuance of licenses, permits and/or certifications;
• May participate in public hearings concerning issuance, revocation or amendment of certificates, licenses or permits;
• May review documents and related materials for criminal convictions and bankruptcy files;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY
• Knowledge of
• relevant licensure, certification or permit functions of regulated entities;
• relevant regulated industry operations, practices and procedures;
• statistics;
• Skills
• interpersonal skills;
• oral and written communication skills;
• Ability to
• understand, interpret and apply laws, regulations and other written materials pertaining to entities regulated by department;
• research, analyze and evaluate data and prepare comprehensive written reports;
• utilize computer software.

Minimum Qualifications - General Experience

Five (5) years of experience performing technical or complex clerical duties involving the review or processing of licenses, certifications or permits for a governmental regulatory agency or in a regulated industry.

NOTE: For state employees this is interpreted at the level of Office Assistant.

Minimum Qualifications - Substitutions Allowed
• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.

Preferred Qualifications
• Experience in data entry, data management, reporting, and responding to data inquiries using software applications, (such as, e License, Microsoft Excel, R or any SQL based platform, and Office 365 applications including Microsoft Word, Teams, and Outlook.)
• Experience organizing, prioritizing and completing two or more projects with deadlines.
• Experience managing documents including maintaining documents in accordance with records retention timelines or organizing document files.
• Experience in oral and written communication for preparing and presenting findings and recommendations
• Experience assessing the efficiency of work processes and developing operating procedures.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.

United States
Connecticut
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