Job Description
Your Team Responsibilities
As a Major Incident manager, you will be accountable and responsible for managing IT Service Management processes in accordance with MSCI’s Service Management model. The Major Incident manager will be responsible for the end-to-end management of all IT major incidents. Their role and responsibilities are extremely varied and include (amongst others)
What We Will Offer You
• At MSCI, we provide competitive benefits programs in every region in which we do business. While our benefits plans vary in availability in our different locations, we offer a broad range of benefits that are part of the value you receive as a MSCI employee. Wherever you are with us, you will find benefits that can help ensure your health and well-being and contribute to your financial security.
• A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization’s leaders to support them.
• An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work
• A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools. All the services are available for our employees free of charge.
Your Key Responsibilities
• Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls
• Being accountable for resolving the outage via workaround or permanent fix
• Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
• Leveraging technology to issue all communications and providing key stakeholder management
• Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
• Reporting: -
• Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews.
• Ensure that performance reports are regularly presented to the IT Leadership Team and IT Service and Process Owners.
• Provide analysis and trends relating to service level compliance and operational effectiveness.
• Continually monitor the processes, using Key Performance Indicators (KPIs) and reports
• Supporting and nurturing process improvements and knowledge base improvements
• Continually maintaining and driving tool development efforts and resources to manage major incidents effectively
• Responsible for high level of success ratio for critical IT Security patching and IT maintenance activities
• Promotes the correct use and ensures governance of Incident and Problem management processes.
• Provide training to functional teams to ensure that process guidelines are understood and followed
• Ensure that the process, procedure, training and work instruction documentation is up to date
• Collaborate with various business and technology groups to ensure consistency of delivery, adherence to Best Practice, and continuous improvement in services
Your Skills And Experience That Will Help You Excel
• Excellent Communication (Written and verbal), confident and interpersonal skills is a must.
• Minimum ITIL Foundation
• Knowledge of Problem and Change Management
• Basic understanding of the IT world to comprehend during the incident bridge calls.
How We’ll Support You
• Coaching, support and encouragement from experts in your team
• Access to a wide range of learning opportunities to support your growth and development
• Customizable learning journeys to help you navigate your professional development
• Transparent performance-based compensation schemes
• Employee Resource Groups: MSCI Pride & Allies, MSCI Black Leadership Network, MSCI Women’s Leadership Forum, MSCI Women in Tech, MSCI Asian Support Network, MSCI All Abilities, Hola! MSCI and MSCI Climate Action Network.
About MSCI And Our Teams
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.
At MSCI diversity is at our core and inclusion defines our culture. Our people are empowered to maximize their potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work. We work, learn and grow together and we are committed to hiring and promoting qualified women, ethnic minorities and members of the LGBT+ community candidates, who have historically been underrepresented in financial services.
To learn more about life at MSCI please visit https://careers.msci.com or follow us on LinkedIn, Twitter, Glassdoor.
To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, ****** orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.
Annual
As a Major Incident manager, you will be accountable and responsible for managing IT Service Management processes in accordance with MSCI’s Service Management model. The Major Incident manager will be responsible for the end-to-end management of all IT major incidents. Their role and responsibilities are extremely varied and include (amongst others)
What We Will Offer You
• At MSCI, we provide competitive benefits programs in every region in which we do business. While our benefits plans vary in availability in our different locations, we offer a broad range of benefits that are part of the value you receive as a MSCI employee. Wherever you are with us, you will find benefits that can help ensure your health and well-being and contribute to your financial security.
• A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization’s leaders to support them.
• An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work
• A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools. All the services are available for our employees free of charge.
Your Key Responsibilities
• Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls
• Being accountable for resolving the outage via workaround or permanent fix
• Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
• Leveraging technology to issue all communications and providing key stakeholder management
• Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
• Reporting: -
• Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews.
• Ensure that performance reports are regularly presented to the IT Leadership Team and IT Service and Process Owners.
• Provide analysis and trends relating to service level compliance and operational effectiveness.
• Continually monitor the processes, using Key Performance Indicators (KPIs) and reports
• Supporting and nurturing process improvements and knowledge base improvements
• Continually maintaining and driving tool development efforts and resources to manage major incidents effectively
• Responsible for high level of success ratio for critical IT Security patching and IT maintenance activities
• Promotes the correct use and ensures governance of Incident and Problem management processes.
• Provide training to functional teams to ensure that process guidelines are understood and followed
• Ensure that the process, procedure, training and work instruction documentation is up to date
• Collaborate with various business and technology groups to ensure consistency of delivery, adherence to Best Practice, and continuous improvement in services
Your Skills And Experience That Will Help You Excel
• Excellent Communication (Written and verbal), confident and interpersonal skills is a must.
• Minimum ITIL Foundation
• Knowledge of Problem and Change Management
• Basic understanding of the IT world to comprehend during the incident bridge calls.
How We’ll Support You
• Coaching, support and encouragement from experts in your team
• Access to a wide range of learning opportunities to support your growth and development
• Customizable learning journeys to help you navigate your professional development
• Transparent performance-based compensation schemes
• Employee Resource Groups: MSCI Pride & Allies, MSCI Black Leadership Network, MSCI Women’s Leadership Forum, MSCI Women in Tech, MSCI Asian Support Network, MSCI All Abilities, Hola! MSCI and MSCI Climate Action Network.
About MSCI And Our Teams
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.
At MSCI diversity is at our core and inclusion defines our culture. Our people are empowered to maximize their potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work. We work, learn and grow together and we are committed to hiring and promoting qualified women, ethnic minorities and members of the LGBT+ community candidates, who have historically been underrepresented in financial services.
To learn more about life at MSCI please visit https://careers.msci.com or follow us on LinkedIn, Twitter, Glassdoor.
To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, ****** orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.
Annual
💡 Quick Summary
Seeking a career-building opportunity? The Major Incident Manager position is now open for candidates interested in the Admin Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.