Managed Services Operations Associate

Full job description
In this role, you will answer client requests and complete transactions to resolve client needs.
In this role, you will answer client requests and complete transactions to resolve client needs.
Core Responsibilities

Responsible for carrying out client requests such as trades, withdrawals, and generating updated client documentation within SLAs.
Supports carrying out daily control checks to ensure the proper functioning of Managed Services, where required.
Provide support with ad-hoc data analysis tasks to identify opportunities for process improvements.
Participates in special projects and performs other duties as assigned.
Qualifications

Undergraduate degree or equivalent combination of training and experience
Proficiency in Microsoft Office programs including Word and Excel.
Special Factors

Hybrid work model
Vanguard is not offering visa sponsorship for this position
Why Vanguard?

Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.

This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments.

It's what we stand for: value to investors.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.