Manager| Export Documentation after sales support

Key Tasks & Responsibilities

· To support in achieving the highest level of customer service and the targeted sales asper the plans of the organization by providing back end sales support in order servicing for the export zones / segments in the most efficient way.

Sales Order Management:

· Responsible for all Sales order and servicing activities against the targets set, orders received and timely collections by regularly monitoring the progress, identify gaps and provide necessary MIS to sales team for taking corrective action to reach set targets

· Follow relevant SOPs and create / update customer master with all the relevant credentials pertaining to the customer which includes Tax structure, product category, payment terms approved to enable issuance of a proforma Invoice, apply to ECGC in the prescribed format for Credit terms.

· Issuing quotations to the customers from SAP as per the advice from sales team members…….

· Preparing Pro-forma Invoice (PI) as per agreed terms of supply. PI to be issued to respective Sales Team member for onward transmission to the relevant customer.

(This also encompasses the responsibility of finalizing the container load abilityof an order based on sizes)

· Preparation of complete pre-dispatch documentation in SAP which includes entry of sales order, releasing the orders in the SAP as per delivery dates committed to the customer after obtaining material codes from PPC team wherever applicable.

Planning & Coordination:

· Prepare monthly Export Sales plan at least one week in advance before the month commences and share a date-wise tentative stuffing plan to Logistics team for Online / Offline bidding. The plan to keep in mind the ETA’s of various customers and the production schedules of various types of materials.

· Review Monthly Export plan on a daily basis with the Sales coordinator and highlight gaps with action plan to make good shortfalls to meet customer commitments to the extent possible

· Customer Order & Accounts reconciliations on a weekly basis.

· Sharing of shipping marks & order details to the warehouse team wherever required to facilitate the container loading.

· Coordination with Finance / Accounts to issue Credit Note for the claims generated to be handled.

· Coordinate with the Sales coordinator to enable successful completion of System and Product audits at the factory by submitting data that is needed to be updated from time to time and submit the same in relevant formats when needed during the audit.

M.I.S:

· Daily review of Monthly Export Sales plan and report gaps and initiate suitable and timely actions in consultation with respective Regional / Key Account Managers.

· To share dispatch information to Sales Team on a daily basis

· Preparing and updating all the exports Sales team with data on a daily, weekly, monthly and YTD basis, viz., stock, production, sales and shortfalls from set target in close coordination with the Sales coordinator.

· Order overview which includes the dispatch completed for select few key customers once in a week /fortnight or as and when required

· Prepare CUSTOMER SERVICE SCORE report at regular intervals to ensure that the Company’s delivery commitment is on track

· Update Export Credit terms and ECGC Credit limit approval sheet, customer-wise and alert wherever there is a requirement to re-apply or re-negotiate Credit terms.

· To lodge FIR in SAP after receipt of complaints / claims from customers.

· Provide relevant information to the Sales team on payment due in the subsequent week for necessary follow ups, LC expiry dates, LDS (Last date of shipments).

· Intimation to the customers via an Overview format about the expected arrival / delivery of the containers by closely following up with Logistics team and updating the progress of the shipment from time to time in a prescribed format.

· Submission of relevant data to Logistics team when required for obtaining Export linked incentives from time to time under various schemes.

Qualifications & Experience

· 1st Class Graduate / Post Graduate in Commerce from a recognized & reputed institution.

· Working experience in any OEM Industry of at least 7-10 years on a similar role involving Coordination with Cross-functional teams to manage International Sales is a must.

· Working experience of 3-5 years in S & D Module of SAP (ERP) is a must.

· Well versed with working on Advanced Excel/ Power Point presentations

· Well Spoken and Written English communication as ability to interact with International customers when the need arises is a perquisite.

· Should be well versed with requisite Export documentation and other statutory requirements..

· Candidate should be a Domicile of Mumbai. Job entails frequent travelling between the H.O and the factory to ensure efficient coordination