Job Description
Position Overview: The Manager, HR Shared Services is responsible for providing support and implementing service delivery strategy to the assigned regions. A strong partnership with assigned regional and global HRBPs is essential. To meet agreed upon service level agreements with a high degree of accuracy and actively participate in initiatives to support HR processing efficiencies, as well as provide relevant and timely reporting on a number of topics. Responsibilities also include the continuous development of the HR Shared Services function and fostering a positive, collaborative, culturally diverse working environment.
Duties/Responsibilities
• Create and distribute monthly payroll calendar to HR team.
• Responsible for content management of Human Resources Intranet page.
• Regularly monitor and respond to inquiries via the HR email box/ HR tickets. Perform duties as per assigned SLAs assigned for various tasks.
• Process US payroll twice a month and Canada payroll monthly.
• Provide all required payroll reporting to accounting team .
• Maintain employment records within ADP and electronic employee filing system for the assigned regions.
• Coordinate and deliver annual federal, state and company required trainings.
• Monitor contract end dates, extensions, and system updates monthly.
• Conduct quarterly state compensation filings.
• Conduct year-end filing requirements (W2, ACA etc.).
• Assist with recruitment and on-boarding when needed.
• All other duties as assigned by management.
• Monthly reporting for Finance.
• Assist with employee transfers across borders.
• Assist in generating various letters- offer, merit, bonus, transfer, visa, various letters required by employees for verification, address proof, etc.
• Maintain accurate status and tracking of new hires data via a SharePoint portal.
• Partner with HRBPs to effectively resolve employee queries and ensure a smooth employee experience.
• Partner with global HR Operations Specialist on defining data analysis, dashboard and reporting on HR program effectiveness.
• Maintain accurate status and tracking of onboarding and offboarding via a SharePoint portal.
• Provide SLA based report in resolving employee issues on weekly/ monthly basis.
Education And Experience
• Bachelor’s Degree in relevant discipline is preferred.
• Minimum 7+year experience in Human Resources is required.
• Working knowledge of US federal/state employment laws is required.
• Knowledge of Canada regulations is a plus.
• Experience with Dashboard building, HR tools like ADP is a plus.
Required Skills/Abilities
• Ability to manage time and multitask effectively.
• Ability to work independently.
• High standard of ethics and confidentiality.
• Excellent verbal and communication skills.
Physical & Other Requirements
• Ability to remain in a stationary position or standing position for prolonged periods, alternating if needed.
Desired Behaviors
• Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
• Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
• Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
• Technically proficient – knows role and has a solid familiarity with tasks and responsibilities.
• Takes responsibility for own learning - knows personal strengths and recognizes development needs. Is open to feedback and always seek to learn.
• Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.
• Works collaboratively – shares information, fosters teamwork and contributes to positive work environment where people want to come to work.
• Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves per the values. Act as a good citizen of Naviga
Duties/Responsibilities
• Create and distribute monthly payroll calendar to HR team.
• Responsible for content management of Human Resources Intranet page.
• Regularly monitor and respond to inquiries via the HR email box/ HR tickets. Perform duties as per assigned SLAs assigned for various tasks.
• Process US payroll twice a month and Canada payroll monthly.
• Provide all required payroll reporting to accounting team .
• Maintain employment records within ADP and electronic employee filing system for the assigned regions.
• Coordinate and deliver annual federal, state and company required trainings.
• Monitor contract end dates, extensions, and system updates monthly.
• Conduct quarterly state compensation filings.
• Conduct year-end filing requirements (W2, ACA etc.).
• Assist with recruitment and on-boarding when needed.
• All other duties as assigned by management.
• Monthly reporting for Finance.
• Assist with employee transfers across borders.
• Assist in generating various letters- offer, merit, bonus, transfer, visa, various letters required by employees for verification, address proof, etc.
• Maintain accurate status and tracking of new hires data via a SharePoint portal.
• Partner with HRBPs to effectively resolve employee queries and ensure a smooth employee experience.
• Partner with global HR Operations Specialist on defining data analysis, dashboard and reporting on HR program effectiveness.
• Maintain accurate status and tracking of onboarding and offboarding via a SharePoint portal.
• Provide SLA based report in resolving employee issues on weekly/ monthly basis.
Education And Experience
• Bachelor’s Degree in relevant discipline is preferred.
• Minimum 7+year experience in Human Resources is required.
• Working knowledge of US federal/state employment laws is required.
• Knowledge of Canada regulations is a plus.
• Experience with Dashboard building, HR tools like ADP is a plus.
Required Skills/Abilities
• Ability to manage time and multitask effectively.
• Ability to work independently.
• High standard of ethics and confidentiality.
• Excellent verbal and communication skills.
Physical & Other Requirements
• Ability to remain in a stationary position or standing position for prolonged periods, alternating if needed.
Desired Behaviors
• Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
• Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
• Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
• Technically proficient – knows role and has a solid familiarity with tasks and responsibilities.
• Takes responsibility for own learning - knows personal strengths and recognizes development needs. Is open to feedback and always seek to learn.
• Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.
• Works collaboratively – shares information, fosters teamwork and contributes to positive work environment where people want to come to work.
• Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves per the values. Act as a good citizen of Naviga
💡 Quick Summary
Seeking a career-building opportunity? The Manager HR | Shared Services position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
