Manager Information Technology Services 2 - *732- post

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Under the direction of ITS Chief Technology Officer, within Enterprise Network Services the Manager of Information Technology Services 2 will provide essential oversight and managerial support for the statewide Telecommunications Services. ITS Telecommunications provides voice and video unified communications services to all executive agencies. Within Telecom, teams include Orders and Inventory; Tier-2 support and Provisioning; Bulk Provisioning\Onboarding; Tier-3 Support and System Design; Business Processing and System Support. Telecom supports about 70k lines of VoIP service and 100k lines of legacy (non-VoIP) service, over 1500 managed video endpoints, and 22k Webex host accounts.The MITS2 will oversee operations and management oversight for ITS statewide Voice and Virtual meeting services and the Business Processing and Telephony Systems Support groups. This position is responsible for the daily operation, multiple ongoing projects and initiatives, staffing, as well as contracts and budgets supporting the operation of services. The incumbent will ensure projects are properly tracked, procedures are documented, incidents and requests are responded to in a timely fashion. Maintaining business with multiple vendors providing products and services.We are looking for a highly organized and detail-oriented MITS2 to join our team. This MITS2 will manage day-to-day oversight, provide necessary leadership to teams, as well as ensure efficient operation and adherence to agency policy and procedure. The ideal candidate will be a self-starter who is comfortable working independently and is able to handle multiple tasks and assignments simultaneously. This position is in-person at least 50% of the time and be able to serve remotely as duties permit.Specific duties include, but are not limited to, the following: • Confers with higher-level managers, subordinates, to develop long-term work objectives, taking into consideration technical, fiscal, and staffing resources;• Ensures the development and maintenance of detailed technical plans for areas of responsibility;• Defines purpose, scope, and objectives of short-term and long-range projects;• Assigns work to subordinate supervisors. Monitors project progress, reviews major staff initiatives and products, and makes recommendations as appropriate;• Monitors progress by project team(s) and the possible impact on current and future services;• Maintains and monitors short, medium and long-term planning and projects for all services;• Ensures the development of procedures, standards, and internal controls for the conduct of work within this unit;• Monitors service compliance and takes appropriate action as needed;• Responsible for the preparation and maintenance of the unit’s budget;• Develops or participates in the development, interpretation, review, and communication of ITS policies, procedures, and standards;• Performs the full range of supervisory responsibilities.

The minimum qualifications required for this vacancy. Minimum Qualifications Open to NYS employees with one year of permanent competitive service as a Manager Information Technology Services 2, SG29/M3, OR in a position at the SG27/M2 level or higher deemed administrative under Section 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades or one M-grade.Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

Additional comments regarding the vacancy. Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.Some positions may require fingerprinting.Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.to permanent non-competitive and the official probationary period will begin.Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF.• Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

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