Job Description
Location: Ideally based in Winnipeg, open to great Canada/Remote Canada
About RocketRez
RocketRez is an all-in-one cloud platform powering some of the fastest-growing tours & attractions across North America. Our platform connects data from every facet of our customers' businesses to help them manage their operations like never before. If you're passionate about people, technology solutions, travel, and exciting attractions, this may be the career opportunity for you!
About the Role:
We're looking for a startup-experienced Senior Manager, People Operations and HR to join our team. If you thrive in a fast-paced environment, are comfortable being a team of one (or close to it), and have successfully owned a People function end to end, we want to talk to you!
This is a "builder-doer" role. Reporting directly to our CEO and sitting on the Senior Leadership Team, you'll have a real seat at the table for the People decisions that shape the business; and you'll roll up your sleeves to execute on the programs that make that strategy real. You won't be starting from scratch; a strong foundation of HR infrastructure, compensation bands, benefits programs, and policies is already in place. What we need is someone who can inherit that foundation intelligently, improve what needs improving, and bring genuine passion for culture, compliance, and the full employee experience.
You'll own full-cycle recruiting, HR compliance across Canada, the US, and Ecuador, day-to-day people operations, and the kind of cross-functional relationship-building that makes a People function useful to the business. If you've done this before in a scrappy, high-growth environment, and you're energized by variety, not overwhelmed by it, this is an exciting next move!
Core Responsibilities
People Operations & Administration: Own the day-to-day function, benefits administration, payroll coordination, employee records (Rippling), and HR compliance across Canadian provinces, US states, and Ecuador (Deel).
Recruiting: Run full-cycle recruiting end to end: job descriptions, sourcing, screening, assessments, and offers. No dedicated recruiter; you own the process.
Compensation & Total Rewards: Maintain and improve pay bands, bring market data to comp decisions, and ensure internal equity across a multi-jurisdiction workforce.
Performance Management: Redesign the performance review process, build meaningful scorecards, and support people managers through performance conversations.
Onboarding Own the new hire experience from offer acceptance through ramp.
People Manager Support: Maintain a regular cadence with all people managers; be a resource and thought partner, not just a process owner.
Employee Relations: handles sensitive situations, accommodations, and employee issues with sound judgment and discretion.
Culture & Engagement: Help shape a high-performance, high-trust culture.
Candidate Profile:
5+ years of progressive experience in Human Resources or People Operations
Experience in a startup, scale-up, or SaaS environment is considered an asset
Demonstrated experience acting as an HR Business Partner to senior leaders, with the ability to influence decisions and provide sound judgment in complex situations
Strong knowledge of employee relations, performance management, organizational design, and operational HR processes
Experience overseeing payroll and benefits processes, with a strong understanding of compliance and employment legislation in Canada
Proven ability to balance strategic thinking with hands-on execution
Strong analytical skills with the ability to interpret HR data and translate insights into recommendations
Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels of the organization
Nice-to-Haves
1. Experience in a founder-led or PE-backed environment
2. Multi-jurisdiction compliance experience (Canada + US)
3. Curiosity about how AI reshapes HR processes, workforce planning, and role design
Here’s what you can expect:
Make an immediate impact in a high-growth company shaping the future of tour and attraction software
Work in a hybrid environment. Winnipeg-based team members collaborate in our HQ, while others work remotely across Canada, the US, and Ecuador, with flexibility and trust
Join a collaborative, thoughtful, and driven team that’s focused on doing right by the customer and each other
Competitive salaries, generous paid time off, retirement benefits, health insurance, and supportive parental leave
Be yourself! We hire from and for a wide range of backgrounds and experiences, because diversity strengthens everything we do
Grow with us as we continuously improve and build a product and culture we’re proud of
Our Core Values
Win With Integrity
Honest Dialogue Always
Assume Positive Intent
People Come First
Continuous Implement Mindset
Teamwork Drives Results
We’re beyond excited that you’re interested in joining RocketRez, and we can’t wait to meet you.
About RocketRez
RocketRez is an all-in-one cloud platform powering some of the fastest-growing tours & attractions across North America. Our platform connects data from every facet of our customers' businesses to help them manage their operations like never before. If you're passionate about people, technology solutions, travel, and exciting attractions, this may be the career opportunity for you!
About the Role:
We're looking for a startup-experienced Senior Manager, People Operations and HR to join our team. If you thrive in a fast-paced environment, are comfortable being a team of one (or close to it), and have successfully owned a People function end to end, we want to talk to you!
This is a "builder-doer" role. Reporting directly to our CEO and sitting on the Senior Leadership Team, you'll have a real seat at the table for the People decisions that shape the business; and you'll roll up your sleeves to execute on the programs that make that strategy real. You won't be starting from scratch; a strong foundation of HR infrastructure, compensation bands, benefits programs, and policies is already in place. What we need is someone who can inherit that foundation intelligently, improve what needs improving, and bring genuine passion for culture, compliance, and the full employee experience.
You'll own full-cycle recruiting, HR compliance across Canada, the US, and Ecuador, day-to-day people operations, and the kind of cross-functional relationship-building that makes a People function useful to the business. If you've done this before in a scrappy, high-growth environment, and you're energized by variety, not overwhelmed by it, this is an exciting next move!
Core Responsibilities
People Operations & Administration: Own the day-to-day function, benefits administration, payroll coordination, employee records (Rippling), and HR compliance across Canadian provinces, US states, and Ecuador (Deel).
Recruiting: Run full-cycle recruiting end to end: job descriptions, sourcing, screening, assessments, and offers. No dedicated recruiter; you own the process.
Compensation & Total Rewards: Maintain and improve pay bands, bring market data to comp decisions, and ensure internal equity across a multi-jurisdiction workforce.
Performance Management: Redesign the performance review process, build meaningful scorecards, and support people managers through performance conversations.
Onboarding Own the new hire experience from offer acceptance through ramp.
People Manager Support: Maintain a regular cadence with all people managers; be a resource and thought partner, not just a process owner.
Employee Relations: handles sensitive situations, accommodations, and employee issues with sound judgment and discretion.
Culture & Engagement: Help shape a high-performance, high-trust culture.
Candidate Profile:
5+ years of progressive experience in Human Resources or People Operations
Experience in a startup, scale-up, or SaaS environment is considered an asset
Demonstrated experience acting as an HR Business Partner to senior leaders, with the ability to influence decisions and provide sound judgment in complex situations
Strong knowledge of employee relations, performance management, organizational design, and operational HR processes
Experience overseeing payroll and benefits processes, with a strong understanding of compliance and employment legislation in Canada
Proven ability to balance strategic thinking with hands-on execution
Strong analytical skills with the ability to interpret HR data and translate insights into recommendations
Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels of the organization
Nice-to-Haves
1. Experience in a founder-led or PE-backed environment
2. Multi-jurisdiction compliance experience (Canada + US)
3. Curiosity about how AI reshapes HR processes, workforce planning, and role design
Here’s what you can expect:
Make an immediate impact in a high-growth company shaping the future of tour and attraction software
Work in a hybrid environment. Winnipeg-based team members collaborate in our HQ, while others work remotely across Canada, the US, and Ecuador, with flexibility and trust
Join a collaborative, thoughtful, and driven team that’s focused on doing right by the customer and each other
Competitive salaries, generous paid time off, retirement benefits, health insurance, and supportive parental leave
Be yourself! We hire from and for a wide range of backgrounds and experiences, because diversity strengthens everything we do
Grow with us as we continuously improve and build a product and culture we’re proud of
Our Core Values
Win With Integrity
Honest Dialogue Always
Assume Positive Intent
People Come First
Continuous Implement Mindset
Teamwork Drives Results
We’re beyond excited that you’re interested in joining RocketRez, and we can’t wait to meet you.
💡 Quick Summary
Seeking a career-building opportunity? The Manager, People Operations and HR (Head of People) position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Winnipeg offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
