Job Description
Job Purpose
Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)
Key Result Areas/Accountabilities
• Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
• Ensure and monitor quality of acquisition
• Ensure availability of stock adhering to norms
• Deliver overall revenue targets through channels
• Achieve total target for up-selling and cross-selling
• Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets
• Coach channel partners to improve efficiency, drive profitability and adherence to processes
• Manage churn and customer satisfaction for walk-in customers at touch point
Core Competencies, Knowledge, Experience
• P&L management skills
• Understanding of store management and customer relationship management
• Leadership & people management skills
Must Have Technical / Professional Qualifications
Graduate
Experience in the retail industry
Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)
Key Result Areas/Accountabilities
• Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
• Ensure and monitor quality of acquisition
• Ensure availability of stock adhering to norms
• Deliver overall revenue targets through channels
• Achieve total target for up-selling and cross-selling
• Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets
• Coach channel partners to improve efficiency, drive profitability and adherence to processes
• Manage churn and customer satisfaction for walk-in customers at touch point
Core Competencies, Knowledge, Experience
• P&L management skills
• Understanding of store management and customer relationship management
• Leadership & people management skills
Must Have Technical / Professional Qualifications
Graduate
Experience in the retail industry
💡 Quick Summary
Seeking a career-building opportunity? The Manager | Retail Store Operations position is now open for candidates interested in the Operations Executive Jobs sector. This role in Siliguri offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
