Job Description
Job Responsibilities :
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
+. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact Center policies, procedures, code of conduct and
legislative requirements
Job Type: Full-time
Salary: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Health insuranceInternet reimbursement
Schedule:
Day shiftMorning shift
Supplemental pay types:
Performance bonusYearly bonus
Ability to commute/relocate:
Cantonment, Trichy, Tiruchchirappalli - 6, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Speak with the employer
++1-XXXXXXXXXX
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
+. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact Center policies, procedures, code of conduct and
legislative requirements
Job Type: Full-time
Salary: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Health insuranceInternet reimbursement
Schedule:
Day shiftMorning shift
Supplemental pay types:
Performance bonusYearly bonus
Ability to commute/relocate:
Cantonment, Trichy, Tiruchchirappalli - 6, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Speak with the employer
++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Marketing Executive position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Tiruchchirappalli offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.
