MBA Fresher|2024

About HealthAsyst

HealthAsyst® is an IT service and product company. It is a leading provider of IT services to some of the largest healthcare IT vendors in the United States. We bring the value of cutting-edge technology through our deep expertise in product engineering, custom software development, testing, large-scale healthcare IT implementation and integrations, on-going maintenance and support, BI & Analytics, and remote monitoring platforms. As a true partner, we help our customers navigate a complex regulatory landscape, deal with cost pressures, and offer high-quality services. As a healthcare transformation agent, we enable innovation in technology and accelerate problem-solving while delivering unmatched cost benefits to healthcare technology companies. HealthAsyst is now a Great Place to Work-Certified™ & our product has also been consistently recognized for high customer credibility by Gartner, Capterra etc.

Job Overview

As a Customer Success Associate at CheckinAsyst, you will be responsible for managing customer relationships and ensuring their success with our products and services. You will work closely with customers to understand their needs and provide support to help them achieve their desired outcomes. In this role, you will be an advocate for the customer, representing their interests within the organization.

Responsibilities

Serve as the primary point of contact for customers, building relationships and providing outstanding service and support.
• Understand customer needs and objectives, and provide guidance on how to best use our products and services to achieve their desired outcomes.
• Monitor customer usage and behavior to identify opportunities for upselling and cross-selling, and work with the sales team to close new business.
• Provide onboarding and training to new customers, ensuring they are set up for success from the start.
• Manage customer support requests, ensuring timely and effective resolution of issues.
• Gather customer feedback and work with the product and development teams to identify and prioritize product improvements and new features.
• Collaborate with other teams within the organization, including sales, marketing, and product development, to ensure a seamless customer experience.
• Manage a portfolio of customers and ensure that they are receiving the highest level of service.
• Maintain accurate records of customer interactions and activities in our CRM system
• Monitor customer usage and behavior to identify opportunities for upselling and cross-selling
• Build strong relationships with customers by providing regular communication and engaging with them on a personal level.

Requirements
• Excellent communication skills, both written and verbal.
• Strong customer service skills and the ability to build rapport with customers.
• Ability to understand and articulate technical concepts to non-technical customers.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively.
• Medical background

What You Will Get

Bi-Annual Salary Reviews

Flexible working hour

Three Day Hybrid Model

Market competitive pay

GMC (Group Mediclaim): Provides Insurance coverage of Rs. 3 lakhs + a corporate buffer of 2 Lakhs per family. This is a family floater policy, and the company covers all the employees, spouse, and up to two children

Employee Wellness Program- HealthAsyst offers unlimited online doctor consultations for self and family from a range of 31 specialties for no cost to employees. And OPD consultations with GP Doctors are available in person for No Cost to employees

GPA (Group Personal Accident): Provides insurance coverage of Rs. 20 lakhs to the employee against the risk of death/injury during the policy period sustained due to an accident

GTL (Group Term Life): Provides life term insurance protection to employees in case of death. The coverage is one time of the employee’s CTC

Employee Assistance Program: HealthAsyst offers complete confidential counselling services to employees & family members for mental wellbeing

Sponsored upskills program: The company will sponsor up to 1 lakh for certifications/higher education/skill upskilling.

Flexible Benefits Plan – covering a range of components like
• National Pension System.
• Internet/Mobile Reimbursements.
• Fuel Reimbursements.
• Professional Education Reimbursement

India
Karnataka
Bengaluru Show on map Get directions