Job Description
Hiresquad Resources is looking for International Technical Support Executives for a leading MNC. If you have strong knowledge in Office 365, Networking, and Active Directory, excellent English communication skills, and are ready for a dynamic role, this opportunity is for you We welcome both freshers and experienced candidates with relevant international technical support experience.
Key Responsibilities
• Provide technical support to international customers via phone, email, or chat.
• Troubleshoot software/hardware issues and guide users through step-by-step solutions.
• Escalate unresolved queries to the appropriate internal teams.
• Maintain accurate records of customer interactions and resolutions.
• Meet performance metrics, including customer satisfaction, issue resolution time, and quality standards.
What We're Looking For
• Technical Knowledge & Experience:
• Mandatory: At least 1 year of hands-on experience with Active Directory, O365, DNS, DHCP, and Networking (for experienced candidates in an International Process).
• Strong knowledge and experience in Active Directory, O365, EPS, Microsoft products, DNS, DHCP, RFC, and OneDrive.
• Communication: Excellent communication skills in English (both verbal and written).
• Education: Graduate / Undergraduate (any stream).
• Flexibility: Willingness to work in rotational shifts and on rotational offs.
• Experience Level: Freshers are welcome; up to 1 year of tech support experience is preferred.
Perks & Benefits
• Both-way cab facility for convenient commuting.
• Opportunity to work in a fast-paced, international work environment.
• Excellent career growth and upskilling opportunities.
Interested in Joining
Call or WhatsApp your resume to HR Ankita: or email: [HIDDEN TEXT].
Key Responsibilities
• Provide technical support to international customers via phone, email, or chat.
• Troubleshoot software/hardware issues and guide users through step-by-step solutions.
• Escalate unresolved queries to the appropriate internal teams.
• Maintain accurate records of customer interactions and resolutions.
• Meet performance metrics, including customer satisfaction, issue resolution time, and quality standards.
What We're Looking For
• Technical Knowledge & Experience:
• Mandatory: At least 1 year of hands-on experience with Active Directory, O365, DNS, DHCP, and Networking (for experienced candidates in an International Process).
• Strong knowledge and experience in Active Directory, O365, EPS, Microsoft products, DNS, DHCP, RFC, and OneDrive.
• Communication: Excellent communication skills in English (both verbal and written).
• Education: Graduate / Undergraduate (any stream).
• Flexibility: Willingness to work in rotational shifts and on rotational offs.
• Experience Level: Freshers are welcome; up to 1 year of tech support experience is preferred.
Perks & Benefits
• Both-way cab facility for convenient commuting.
• Opportunity to work in a fast-paced, international work environment.
• Excellent career growth and upskilling opportunities.
Interested in Joining
Call or WhatsApp your resume to HR Ankita: or email: [HIDDEN TEXT].
💡 Quick Summary
Seeking a career-building opportunity? The MNC Hiring TECH Support position is now open for candidates interested in the Customer Care sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
