National Broker Operations Manager

Full job description
Company Description
Adelaide based opportunity
Full time (75 hours per fortnight)
Hybrid work arrangements

Be part of Beyond Bank-a bank that is for and with you.

We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With more than 300,000 customers and more than 50 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive and supportive environment where you can continue progressing, no matter what stage of your career you are at.

Our values of: customer obsessed; empowering communities; right things, right way; shared ambition; and championing sustainability are integral to all that we do and are the standards to which we hold ourselves.


Job Description

Drive growth, lead with impact, and shape the future of our broker channel. As Broker Operations Manager, you’ll be the strategic force behind high-performing relationships with Aggregators, Brokers, Customers, and Internal Partners—ensuring operational excellence and delivering on key performance targets.

In the role you will:

Champion the Third Party Strategy, leading a dynamic team to deliver quality, growth, and service KPIs.
Build and nurture strong relationships with brokers, aggregators, and partners—acting as a trusted deputy to the Head of Third Party.
Own and optimise broker operations, from commission payments to communication strategies.
Resolve escalations with empathy and efficiency, always putting the Member First.
Drive innovation in systems and processes to boost productivity and service delivery.
Develop talent and empower your team to achieve career goals aligned with Beyond Bank’s long-term vision

Qualifications

You will be the driving force behind our broker channel—leading with vision, building powerful partnerships, and delivering results that matter. You’ll thrive on solving complex challenges, inspiring your team, and turning strategy into action. If you're passionate about growth, service excellence, and making a real impact, this is your stage.

A strong background in mortgage lending, from application through to settlement
Deep knowledge of complex lending structures including self-employed, companies, and trusts
Proven success in originating business and retaining a loyal customer base
Experience leading large teams and driving performance
A solid grasp of financial services legislation and banking regulations
The ability to build and maintain high-value relationships across brokers, aggregators, and internal stakeholders
A sharp strategic mindset paired with hands-on operational know-how.

Additional Information

See yourself in our team

The Broker team consists of professionals dedicated to cultivating and managing relationships with mortgage brokers. They provide support, training, and resources to brokers to effectively promote the bank's mortgage products. Their efforts are aimed at driving loan origination, ensuring compliance, and enhancing the bank's competitiveness in the mortgage market.

Why work for Beyond Bank?
We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at recruitment@beyondbank.com.au

There are even more benefits:

Additional 3 paid work-life balance days to boost your annual leave
Paid community volunteer days to support community organisations across Australia
Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
A flexible and diverse working environment
Career development opportunities, training and coaching
By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Apply Now!
To find out more about Beyond Bank visit beyondbank.com.au or for more information contact recruitment@beyondbank.com.au