Job Description
THE COMPANY:
Our client is an organization that has built its reputation the right way.
They design and support specialized equipment used in professional kitchens across Canada and around the world. What truly sets them apart is not just what they sell, but how seriously they take what happens after the sale.
Service is not treated as a support function here. It is a defining part of the customer experience.
COMPENSATION:
$110,000 to $120,000*
Performance-based incentive
Healthcare, Dental, Vision, plus a Wellness Program
Life Insurance, Short-Term and Long-Term Disability coverage
Company Car
Paid Time Off (PTO)
*The stated compensation range reflects the full scope of the role as currently structured and is provided in accordance with pay transparency requirements. Offers are determined based on relevant experience, demonstrated skills, internal equity, and alignment with the role’s requirements. The upper end of the range is typically reserved for candidates who fully meet all requirements and qualifications outlined in this posting and the official job description.
THE OPPORTUNITY:
Some roles ask you to maintain what exists. This one asks you to make it better.
You will take ownership of how service is delivered across Canada, with the ability to refine, improve, and elevate it in a meaningful way.
If you take pride in building strong teams, creating systems that actually work, and delivering an experience that customers remember for the right reasons, this is the kind of role where that mindset matters.
POSITION DESCRIPTION:
At its core, this role is about making sure the service side of the business runs the way it should, every day, across the country.
That includes:
Leading regional service leaders and helping them perform at a high level
Working closely with external service partners and ensuring they meet expectations
Improving service delivery, from response times to first-time fixes
Ensuring parts are available when needed without unnecessary complexity
Supporting key accounts and maintaining strong service relationships
Using reporting and data to identify what’s working and where to improve
Collaborating with global teams on broader initiatives when required
You will be the person responsible for making sure the customer experience holds up long after the product is installed.
EXPERIENCE:
You have led service or technical teams, ideally across multiple regions
You understand equipment-based environments, whether in foodservice, manufacturing, or similar industries
You have experience working with both internal teams and external partners
You are comfortable managing budgets and understanding the financial side of operations
You have improved processes before and can point to tangible results
QUALIFICATIONS:
Technical background or equivalent hands-on experience
Strong organizational and problem-solving ability
A proactive mindset, you look for improvements rather than waiting for issues
Ability to work with a wide range of stakeholders
Clear and confident communication style
Comfortable balancing big-picture thinking with day-to-day execution
Experience in diverse or international environments is an asset
LOCATION:
Mississauga, Ontario
POSITION TITLE:
National Service Director
EMPLOYMENT TYPE:
Permanent, Full-Time
WORK TYPE:
Hybrid
EDUCATION:
A post-secondary technical diploma or degree, or equivalent hands-on industry experience, is preferred, with additional electrical and/or gas certifications considered a strong asset.
REQUIRED TRAVEL:
Yes
RELOCATION ASSISTANCE:
No
MANAGES OTHERS:
Yes
CONTACT:
Leslie Pittman – Director of Client Partnerships
HOW TO APPLY:
Please click on the “APPLY” button located elsewhere on this job posting (preferred) or email your resume to: lpittman@stoakley.com
JOB CATEGORY:
Manufacturing/Production/Operations
INDUSTRY:
Food and Beverage
JOB ORDER NUMBER:
10541
EXISTING VACANCY:
This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.
USE OF ARTIFICIAL INTELLIGENCE:
We do NOT use artificial intelligence to screen, rank or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting but never in the decision-making as to candidate suitability.
WHAT ARE WE KNOWN FOR AND HOW DO WE HELP?
Helping talented professionals secure new, exciting and rewarding career opportunities
Treating each unique individual with professionalism, respect and integrity
Meeting your distinct needs by matching you with the right corporate culture
FOLLOW US FOR THE LATEST JOBS, CAREER ADVICE AND JOB MARKET TRENDS:
Website: https://www.stoakley.com/
LinkedIn: https://www.linkedin.com/company/stoakley
X (@stoakleystewart): https://x.com/stoakleystewart
Facebook: http://facebook.com/StoakleyStewart
Instagram (@stoakleystewart): https://www.instagram.com/stoakleystewart/
Pinterest (@stoakleystewart): https://www.pinterest.ca/stoakleystewart/
Google Reviews: https://g.page/r/CezV_tw47ijYEAE
Job Types: Full-time, Permanent
Pay: $110,000.00-$120,000.00 per year
Benefits:
Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Wellness program
Work Location: Hybrid remote in Mississauga, ON
Our client is an organization that has built its reputation the right way.
They design and support specialized equipment used in professional kitchens across Canada and around the world. What truly sets them apart is not just what they sell, but how seriously they take what happens after the sale.
Service is not treated as a support function here. It is a defining part of the customer experience.
COMPENSATION:
$110,000 to $120,000*
Performance-based incentive
Healthcare, Dental, Vision, plus a Wellness Program
Life Insurance, Short-Term and Long-Term Disability coverage
Company Car
Paid Time Off (PTO)
*The stated compensation range reflects the full scope of the role as currently structured and is provided in accordance with pay transparency requirements. Offers are determined based on relevant experience, demonstrated skills, internal equity, and alignment with the role’s requirements. The upper end of the range is typically reserved for candidates who fully meet all requirements and qualifications outlined in this posting and the official job description.
THE OPPORTUNITY:
Some roles ask you to maintain what exists. This one asks you to make it better.
You will take ownership of how service is delivered across Canada, with the ability to refine, improve, and elevate it in a meaningful way.
If you take pride in building strong teams, creating systems that actually work, and delivering an experience that customers remember for the right reasons, this is the kind of role where that mindset matters.
POSITION DESCRIPTION:
At its core, this role is about making sure the service side of the business runs the way it should, every day, across the country.
That includes:
Leading regional service leaders and helping them perform at a high level
Working closely with external service partners and ensuring they meet expectations
Improving service delivery, from response times to first-time fixes
Ensuring parts are available when needed without unnecessary complexity
Supporting key accounts and maintaining strong service relationships
Using reporting and data to identify what’s working and where to improve
Collaborating with global teams on broader initiatives when required
You will be the person responsible for making sure the customer experience holds up long after the product is installed.
EXPERIENCE:
You have led service or technical teams, ideally across multiple regions
You understand equipment-based environments, whether in foodservice, manufacturing, or similar industries
You have experience working with both internal teams and external partners
You are comfortable managing budgets and understanding the financial side of operations
You have improved processes before and can point to tangible results
QUALIFICATIONS:
Technical background or equivalent hands-on experience
Strong organizational and problem-solving ability
A proactive mindset, you look for improvements rather than waiting for issues
Ability to work with a wide range of stakeholders
Clear and confident communication style
Comfortable balancing big-picture thinking with day-to-day execution
Experience in diverse or international environments is an asset
LOCATION:
Mississauga, Ontario
POSITION TITLE:
National Service Director
EMPLOYMENT TYPE:
Permanent, Full-Time
WORK TYPE:
Hybrid
EDUCATION:
A post-secondary technical diploma or degree, or equivalent hands-on industry experience, is preferred, with additional electrical and/or gas certifications considered a strong asset.
REQUIRED TRAVEL:
Yes
RELOCATION ASSISTANCE:
No
MANAGES OTHERS:
Yes
CONTACT:
Leslie Pittman – Director of Client Partnerships
HOW TO APPLY:
Please click on the “APPLY” button located elsewhere on this job posting (preferred) or email your resume to: lpittman@stoakley.com
JOB CATEGORY:
Manufacturing/Production/Operations
INDUSTRY:
Food and Beverage
JOB ORDER NUMBER:
10541
EXISTING VACANCY:
This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.
USE OF ARTIFICIAL INTELLIGENCE:
We do NOT use artificial intelligence to screen, rank or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting but never in the decision-making as to candidate suitability.
WHAT ARE WE KNOWN FOR AND HOW DO WE HELP?
Helping talented professionals secure new, exciting and rewarding career opportunities
Treating each unique individual with professionalism, respect and integrity
Meeting your distinct needs by matching you with the right corporate culture
FOLLOW US FOR THE LATEST JOBS, CAREER ADVICE AND JOB MARKET TRENDS:
Website: https://www.stoakley.com/
LinkedIn: https://www.linkedin.com/company/stoakley
X (@stoakleystewart): https://x.com/stoakleystewart
Facebook: http://facebook.com/StoakleyStewart
Instagram (@stoakleystewart): https://www.instagram.com/stoakleystewart/
Pinterest (@stoakleystewart): https://www.pinterest.ca/stoakleystewart/
Google Reviews: https://g.page/r/CezV_tw47ijYEAE
Job Types: Full-time, Permanent
Pay: $110,000.00-$120,000.00 per year
Benefits:
Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Wellness program
Work Location: Hybrid remote in Mississauga, ON
💡 Quick Summary
Seeking a career-building opportunity? The National Service Director position is now open for candidates interested in the Customer Care sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.