Job Description
1. Call Handling & Productivity Make outbound calls as per daily targets. Maintain required calls per hour and login adherence. Ensure maximum connect rate and efficient dialing. 2. Lead Qualification / Conversion Effectively pitch the campaign (AFFF / PFAS / RBX or relevant process). Identify eligible leads based on defined criteria. Transfer qualified calls or close leads as per process requirement. Maintain strong follow-up on interested prospects. 3. Quality & Compliance Follow approved scripts and call flow strictly. Ensure compliance with US regulations (DNC, consent, disclaimers, etc.). Maintain accurate and complete data entry in CRM. Avoid misrepresentation or false commitments. 4. Customer Interaction & Experience Handle conversations professionally with US customers. Build rapport, listen actively, and respond clearly. Address objections confidently and politely. Ensure positive customer experience on every call. 5. Data Accuracy & Documentation Update CRM with correct call dispositions. Capture all required lead details without errors. Maintain proper notes for follow-ups and call backs. 6. Adherence & Discipline Follow shift timings, break schedules, and attendance policies. Maintain dialer/login adherence. Be available during working hours with minimal idle time. 7. Performance Improvement Act on feedback shared by TL/QC.Improve call quality, conversion rate, and communication skills.Participate in training and coaching sessions.8. Team ContributionCollaborate with team members to achieve floor targets.Share best practices and successful pitch techniques.Maintain a positive and performance-driven attitude.Interested Candidates can reach outContact - Email -
• Experience
1 - 2 Years
• No. of Openings
10
• Education
12th Pass
• Role
Customer Service Representative
• Industry Type
Call Centre / BPO / KPO / ITES / LPO
• Gender
[ Male / Female ]
• Job Country
India
• Type of Job
Full Time (Night Shift)
• Work Location Type
Work from Office
• Face interview location
809, 8th Floor, West Wing, Venus Stratum, Near Jhansi ki Rani Circle, Nehrunagar, Ahmedabad
• Experience
1 - 2 Years
• No. of Openings
10
• Education
12th Pass
• Role
Customer Service Representative
• Industry Type
Call Centre / BPO / KPO / ITES / LPO
• Gender
[ Male / Female ]
• Job Country
India
• Type of Job
Full Time (Night Shift)
• Work Location Type
Work from Office
• Face interview location
809, 8th Floor, West Wing, Venus Stratum, Near Jhansi ki Rani Circle, Nehrunagar, Ahmedabad
💡 Quick Summary
Seeking a career-building opportunity? The Opening For Customer Service Representative position is now open for candidates interested in the Customer Care sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.