Operation Executive

Delhi
 
फ़ायदे
जॉब की पूरी जानकारी से लिया गया
पेमेंट वाली छुट्टियाँ
बीमार होने पर ली गई छुट्टियों का पेमेंट
वर्क फ़्रॉम होम
हेल्थ इंश्योरेंस
 
जॉब की पूरी जानकारी
JOB DESCRIPTION

JOB TITLE: Operation Executive

LOCATION: Kirti Nagar, New Delhi

SHIFT: Work from home – Monday to Sunday - 6PM to 2AM with (Tuesday week-Off)

SALARY: INR 17,000 - 20,000/MONTH

Responsibilities:

1. Provide Chat & Call Support to Users:

· Offer real-time assistance to users experiencing problems or issues with the app through chat and call support channels.

· Address user inquiries, troubleshoot technical issues, and provide guidance on using app features effectively.

2. Reply to Raised Tickets:

· Monitor and respond to tickets raised by users through the app's support system or other channels.

· Investigate the nature of each ticket, gather necessary information, and provide timely and accurate responses or resolutions.

· Keep track of ticket status and follow up with users to ensure their issues are fully resolved.

3. Take Quick Action on Policy Violations:

· Monitor user activity on the app to identify any violations of app policies or terms of service.

· Take swift and appropriate action to address policy violations, which may include issuing warnings, suspending accounts, or banning users if necessary.

· Maintain records of policy violations and actions taken for reference and reporting purposes.

4. Resolve Issues Between Users & Consultants:

· Act as a mediator to resolve disputes or conflicts that arise between users and consultants during consultations or interactions on the app.

· Listen to both parties' perspectives, gather relevant information, and facilitate a fair and satisfactory resolution.

· Provide guidance to both users and consultants on how to improve communication and address concerns effectively.

5. Managing User Data:

· Ensure the security and confidentiality of user data in compliance with relevant privacy regulations.

· Maintain accurate records of user interactions, feedback, and support tickets for tracking and analysis purposes.

· Handle user data responsibly and ethically, adhering to established data management protocols and procedures.

6. Initiate Appropriate Refunds:

· Evaluate refund requests submitted by users and determine eligibility based on app policies and terms.

· Process refund transactions ensuring users receive appropriate compensation for any valid claims.

· Keep detailed records of refund requests, approvals, and transactions for auditing and reporting purposes.

7. Miscellaneous task

Requirements:

· Decision making & problem-solving skills.

· Strong organizational and communication skills.

· Proficiency in MS Office.

· Ability to multitask and prioritize the work.

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹20,000.00 per month

Benefits:

Health insurance
Paid sick time
Paid time off
Work from home
Schedule:

Day shift
Evening shift
Morning shift
Application Question(s):

What is your current CTC?
What is your expected CTC?
Work Location: In person

 
आमतौर पर 3 दिनों में जवाब दे देते हैं
 
ahmedabad, gujarat में work from home की लेटेस्ट जॉब के अपडेट पाएँ
ईमेल पता
[email protected]
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