Job Description
Roles & Responsibilities:
Ensuring that all of Operations is managed in a correct, cost effective and timely manner in alignment with Client specifications and quality requirements.
Improve operational management systems, processes and best practices.
Working and implementing strategies for continuous performance improvement.
Responsible for the attrition and adherence management for the department, hence assists the reporting Leadership team, by providing help and guidance in order to control attrition.
Responsible for ensuring that campaigns managed by team in the department are delivered, per the mentioned timelines, via the account managers and ensuring excellent work quality.
Primary role is to get the team generate and qualify leads through market research, cold calling.
Demonstrates ability to interact with C-Level executives across target domains.
Have exposure and have worked for USA/UK regions
Responsible to manage P&L, quarterly and annual budget and prepare forecast reports.
Evaluate business opportunities and draft proposals, SLAs and agreements
Skilled in devising strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that maximizes output and minimizes cost.
Full accountability for service delivery, operational account management, client relationship management, people management and managed multiple service streamed accounts
Responsible for recruitment & manpower planning and setting up the growth plan for the staff
Understanding of the contact center, USA & UK market
Shown ability to generate results through thoughtful process change and thoroughly leading people to deliver sustained results.
Managing staff on engagements and working with all Outsourcing staff to ensure staff utilization is maintained, including prioritizing tasks for projects, establishing budgets and assigning staff to meet client deadlines.
Effectively plan, supervise and execute Bookkeeping, Audit, Review, Compilation (US GAAP, Income Tax and Cash Basis), HUD, NYC Certiorari and Tax Closing engagements in accordance with all relevant professional standards (accounting, quality control, and ethical) and Firm policies.
Managing onboarding of new clients and serve as the primary escalation point for clients.
A complete detailed review of outsourcing engagements to ensure the engagement/project is performed in accordance with Firm standards when needed.
Facilitate information sharing between clients and outsourcing team, act as a liaison between outsourcing clients, outsourcing center and local office professionals.
Managing staff on engagements and working with all Outsourcing staff to ensure staff utilization is maintained, including prioritizing tasks for projects, establishing budgets and assigning staff to meet client deadlines.
Effectively plan, supervise and execute Bookkeeping, Audit, Review, Compilation (US GAAP, Income Tax and Cash Basis), HUD, NYC Certiorari and Tax Closing engagements in accordance with all relevant professional standards (accounting, quality control, and ethical) and Firm policies.
Managing on boarding of new clients and serve as the primary escalation point for clients.
A complete detailed review of outsourcing engagements to ensure the engagement/project is performed in accordance with Firm standards when needed.
Facilitate information sharing between clients and outsourcing team, act as a liaison between outsourcing clients, outsourcing centre and local office professionals.
Successfully onboarded more than 12 clients
Hire skilled candidates to ensure work quality
Ensure timely delivery of work
Formulate business strategy with others in the executive team
Design policies that align with overall strategy
Implement efficient processes and standards
Coordinate customer service operations and find ways to ensure customer retention
Ensure compliance with local and international laws (e.g. data protection, Tax Laws)
Manage contracts and relations with customers, vendors, partners and other stakeholders
Evaluate risk and lead quality assurance efforts
Oversee expenses and budgeting to help the organization optimize costs and benefits
Mentor and motivate teams to achieve productivity and engagement
Report on operational performance and suggest improvements
Overview work of All client
Client’s payroll processing.
Month End Financial Reports with Analysis
Ensuring that all of Operations is managed in a correct, cost effective and timely manner in alignment with Client specifications and quality requirements.
Improve operational management systems, processes and best practices.
Working and implementing strategies for continuous performance improvement.
Responsible for the attrition and adherence management for the department, hence assists the reporting Leadership team, by providing help and guidance in order to control attrition.
Responsible for ensuring that campaigns managed by team in the department are delivered, per the mentioned timelines, via the account managers and ensuring excellent work quality.
Primary role is to get the team generate and qualify leads through market research, cold calling.
Demonstrates ability to interact with C-Level executives across target domains.
Have exposure and have worked for USA/UK regions
Responsible to manage P&L, quarterly and annual budget and prepare forecast reports.
Evaluate business opportunities and draft proposals, SLAs and agreements
Skilled in devising strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that maximizes output and minimizes cost.
Full accountability for service delivery, operational account management, client relationship management, people management and managed multiple service streamed accounts
Responsible for recruitment & manpower planning and setting up the growth plan for the staff
Understanding of the contact center, USA & UK market
Shown ability to generate results through thoughtful process change and thoroughly leading people to deliver sustained results.
Managing staff on engagements and working with all Outsourcing staff to ensure staff utilization is maintained, including prioritizing tasks for projects, establishing budgets and assigning staff to meet client deadlines.
Effectively plan, supervise and execute Bookkeeping, Audit, Review, Compilation (US GAAP, Income Tax and Cash Basis), HUD, NYC Certiorari and Tax Closing engagements in accordance with all relevant professional standards (accounting, quality control, and ethical) and Firm policies.
Managing onboarding of new clients and serve as the primary escalation point for clients.
A complete detailed review of outsourcing engagements to ensure the engagement/project is performed in accordance with Firm standards when needed.
Facilitate information sharing between clients and outsourcing team, act as a liaison between outsourcing clients, outsourcing center and local office professionals.
Managing staff on engagements and working with all Outsourcing staff to ensure staff utilization is maintained, including prioritizing tasks for projects, establishing budgets and assigning staff to meet client deadlines.
Effectively plan, supervise and execute Bookkeeping, Audit, Review, Compilation (US GAAP, Income Tax and Cash Basis), HUD, NYC Certiorari and Tax Closing engagements in accordance with all relevant professional standards (accounting, quality control, and ethical) and Firm policies.
Managing on boarding of new clients and serve as the primary escalation point for clients.
A complete detailed review of outsourcing engagements to ensure the engagement/project is performed in accordance with Firm standards when needed.
Facilitate information sharing between clients and outsourcing team, act as a liaison between outsourcing clients, outsourcing centre and local office professionals.
Successfully onboarded more than 12 clients
Hire skilled candidates to ensure work quality
Ensure timely delivery of work
Formulate business strategy with others in the executive team
Design policies that align with overall strategy
Implement efficient processes and standards
Coordinate customer service operations and find ways to ensure customer retention
Ensure compliance with local and international laws (e.g. data protection, Tax Laws)
Manage contracts and relations with customers, vendors, partners and other stakeholders
Evaluate risk and lead quality assurance efforts
Oversee expenses and budgeting to help the organization optimize costs and benefits
Mentor and motivate teams to achieve productivity and engagement
Report on operational performance and suggest improvements
Overview work of All client
Client’s payroll processing.
Month End Financial Reports with Analysis
💡 Quick Summary
Seeking a career-building opportunity? The Operation Manager| US|UK Accounts Process position is now open for candidates interested in the Accountant Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Accountant Jobs is a plus.
