Operational Support Executive Global Accounts

We are looking for an Operational Support Executive (OSE) in the India Chains team. This position is based in Gurgaon and reports directly to the Area Manager Chains (ISC & Indonesia) and is responsible for providing accurate, efficient, and timely operational support for our Managed Chain partners and stakeholders, while working closely with various departments within Booking.com across the country and other regions. Department Objective: The Chains & Owner Management Groups (OMG) department is responsible for supporting the contracting, relationship management and smooth onboarding of Managed chain & owner groups properties . The department’s main goal is to optimize the business relationship with our Managed chain & owner group partners, achieve mutual business objectives and provide support to both internal and external stakeholders throughout the Indian subcontinent & Indonesia regions. To be successful in this role, you will need to have a very high level of attention-to-detail, an eye for accuracy, and an in-depth understanding of Booking.com extranet & functionality. Are you proactive, a motivated individual, and someone with a get-things-done mentality? If your answer is "yes", you may have what it takes to be the next Operational Support Executive (OSE) in the Chains & OMG department. Main responsibilities include but are not limited to:
• Performs daily operation-specific duties that directly relate to Managed chains.
• Resolve or appropriately escalate partner inquiries within the chains & OMG team (emails, tickets etc).
• Ensure Service Level Agreements performance and account satisfaction.
• Develop and maintain partner relationships with direct account stakeholders.
• Proactively communicate operational updates to internal and external contacts.
• Understands and educates stakeholders on operational procedures to support partner impact.
• Processing of all the operational tasks (system changes).
• Administration of creating individual and group account logins
• Execution of all operational processes and projects of Managed chains
• Regularly communicate with Outbound Executives on chains new hotel openings and ensure the opening time is maintained
• Execution of Standard Operating Procedures (SOP’s)
• Processing Tax, Content, Room & Rate updates, audits
• Creation and configurations of promotions in-line with global processes
• Daily execution of Managed chain properties termination
• Regular maintenance and management of the various Global Accounts Team tracking documents
• Weekly & Monthly Running of Property Status Reports.
• Assist with connectivity mapping Troubleshooting
• Processing Property Name changes
• Implementation of policy overrides for chains without central uploading procedure
We are looking for an individual with the following skills and experience:
• Ability to prioritize workload efficiently within a fast pace, time sensitive and results oriented environment,
• Demonstrated willingness to be flexible and adaptable to changing priorities.
• Process Driven & Task oriented
• At least 2 years of operational support or similar, experience required
• Demonstrates advanced computer skills including MS Office (Word, Outlook and PowerPoint), G Suite, various related systems, specifically in depth knowledge of MS Office Excel and Google Sheets
• Ability to work effectively both independently and in a team environment.
• Strong and effective written and verbal communication skills
• Strong Time management and organizational skills
• Demonstrates a high attention to detail and accuracy
• Pro-active with a get-things-done mentality
• Ability to complete tasks with minimal supervision
• Team player, with supportive and helping attitude towards team members
• Business proficient in English, Hindi

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the open position at Booking.com.