Operations Associate (FTC)
Place of work
North Sydney
Job details
Job description, work day and responsibilities
Location
North Sydney NSW•Hybrid work
Benefits
Pulled from the full job description
Gym membership
Pet insurance
Health insurance
Employee stock purchase plan
Employee assistance program
Insurance services
Full job description
North Sydney
Australia
Customer Service
Full time
7/15/2025
J00168700
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Work Type - 12 months Fixed Term Contract
The Business Contact Centre Representative is responsible for providing inbound and outbound support to our customers on our products and services, invoice queries and login details, whilst maintaining a high level of customer service when providing support and advice to the customer.
You will be joining a friendly and supportive team where you are encouraged to bring your authentic self to work. Your willingness to learn will invite genuine opportunities for growth and development. Full training will be provided.
What you’ll do
Deliver excellent customer service via phone and email assisting with inquiries.
Respond to client’s queries in a timely manner meeting KPI’s, providing excellent customer service
Handle complaints in a highly professional manner
Execute the fulfilment/delivery of all product and services in accordance with SLA’s, following standard processes and procedures
Work closely with other teams to escalate and resolve more complex issues.
Ensure compliance with privacy and security guidelines when handling sensitive customer data.
Maintain a positive and solution oriented approach to ensure a positive experience for our customers.
Ability to adapt and learn new skills and processes quickly as products and requirements change.
What experience you need
Strong communication skills, both written and oral
Demonstrated ability to display tact, diplomacy and confidentiality
Computer literate, able to use different tools, systems and applications
Experience with administrative processing ideally within a complex corporate environment
Time management skills, working well to deadlines with minimal supervision
An eye for detail, excellent listening and problem-solving skills
A team player who has a positive attitude towards change and being flexible
Works well under pressure and possesses initiative to take on challenges
Retail sales or customer service experience
Experience working within SLA’s/KPI’s
What could set you apart
Previous experience in customer service call center
Ability to learn quickly
What’s in it for you?
At Equifax, we are on a mission to ensure that you have the support, resources and opportunities to Power Your Possible. Here are just a few ways we give back to our teams.
Hybrid Work Model
Additional Leave Allocations + Public Holiday Swaps
Discounted Gym Memberships
Discounted Private Health Cover (and discounted Pet Insurance if you want it!)
Employee Stock Purchase Plan
Career Development and Learning
A Diverse and Inclusive Workplace and Environment
Wellbeing Resources
We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran.
Company address
You will be redirected to another website to apply.
Offer ID: #1207313,
Published: 3 weeks ago,
Company registered: 2 months ago
