Job Description
Well, there's more to us than just eradicating pests from your space. Starting from marketing mavericks to pest control experts and digital marketing wizards - our superheroes possess a variety of superpowers! Now, let's talk about you. Are you someone who is passionate about learning and scaling? Awesome! You'll feel right at home in Pest shieldss. Go on, see where you fit in Pest shieldss and let's unwrap the world together!
Operations Executive
Pest Shields Operations:
Operations are at the heart of Pest Shields business. We are known for our reaction time, accuracy, And exceptional service & provide 1000+ services in a day across Nation. In this crucial role, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive, and our presence is growing - some of our sites are as large as million square feet! Our goal is simple: to offer the world’s most outstanding products and services with the world’s best customer experience.
Designation: Operations Executive
Job Location & Work Territory: Delhi NCR
Work Experience: 2Years+
Salary: Up to 3.5 LPA
The Role:
As an Operations Executive, you will have the opportunity to lead day-to-day operations at the site or an operational process on a specified shift or across multiple shifts within our client premises. You will be responsible for leading, developing, and engaging a team of exceptional talent that gets work done in real-time with no delay. One of your main focuses will be motivating, mentoring, and coaching your team to become the best leaders they can be. Operations Executive is creative problem solvers who can dream on an immense scale, interpret big data, and deliver meaningful results that drive productivity and efficiency keenly.
Some of the position’s key responsibilities include:
• Leading and developing a team of 3-4 supervisors (front-line supervisors) and 30-35 Technicians across Delhi NCR.
• Acting as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
• Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes
• Creating, communicating, and maintaining day to day services and standard work procedures to Supervisor, Sr. Supervisors, and Technicians
• Proactively identifying and leading process improvement initiatives using Lean tools to delight customers
• Building and delivering productivity plans by reviewing work forecasts, determining service planned requirements, and partnering with other market ops teams to balance labor and completion of services within time.
• Evaluating performance objectives and metrics to determine the performance of technician, productivity requirements to achieve customer time, accuracy, and quality expectations
• Partnering with other managers to share best practices across team and the network Completing monthly assigned work with no deviation
• Clearing all food safety and other compliance work with no deviation
• Submission of team expenses, monthly trackers, and all job cards as per ETA.
Basic Qualifications:
• You have a completed bachelor’s degree from an accredited university or 2+ years of experience
• You take ownership in your work and team and are available to work overtime during the peak holiday season and as needed year-round.
• You are obsessed with the customer experience and understand the importance of 24/7 operations.
• You are flexible to work on any assigned shift (nights, weekends, etc.).
• You pride yourself on leading other leaders.
• You have direct experience managing front-line supervisors and have been responsible for supporting their performance and their associates.
• You have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-driven techniques (performance metrics or Lean techniques).
Note: Candidate must have 2-wheeler and he/she should not have any kind of issues in traveling.
Preference will be given to Candidate from Cinemas or QSR background.
Operations Executive
Pest Shields Operations:
Operations are at the heart of Pest Shields business. We are known for our reaction time, accuracy, And exceptional service & provide 1000+ services in a day across Nation. In this crucial role, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive, and our presence is growing - some of our sites are as large as million square feet! Our goal is simple: to offer the world’s most outstanding products and services with the world’s best customer experience.
Designation: Operations Executive
Job Location & Work Territory: Delhi NCR
Work Experience: 2Years+
Salary: Up to 3.5 LPA
The Role:
As an Operations Executive, you will have the opportunity to lead day-to-day operations at the site or an operational process on a specified shift or across multiple shifts within our client premises. You will be responsible for leading, developing, and engaging a team of exceptional talent that gets work done in real-time with no delay. One of your main focuses will be motivating, mentoring, and coaching your team to become the best leaders they can be. Operations Executive is creative problem solvers who can dream on an immense scale, interpret big data, and deliver meaningful results that drive productivity and efficiency keenly.
Some of the position’s key responsibilities include:
• Leading and developing a team of 3-4 supervisors (front-line supervisors) and 30-35 Technicians across Delhi NCR.
• Acting as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
• Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes
• Creating, communicating, and maintaining day to day services and standard work procedures to Supervisor, Sr. Supervisors, and Technicians
• Proactively identifying and leading process improvement initiatives using Lean tools to delight customers
• Building and delivering productivity plans by reviewing work forecasts, determining service planned requirements, and partnering with other market ops teams to balance labor and completion of services within time.
• Evaluating performance objectives and metrics to determine the performance of technician, productivity requirements to achieve customer time, accuracy, and quality expectations
• Partnering with other managers to share best practices across team and the network Completing monthly assigned work with no deviation
• Clearing all food safety and other compliance work with no deviation
• Submission of team expenses, monthly trackers, and all job cards as per ETA.
Basic Qualifications:
• You have a completed bachelor’s degree from an accredited university or 2+ years of experience
• You take ownership in your work and team and are available to work overtime during the peak holiday season and as needed year-round.
• You are obsessed with the customer experience and understand the importance of 24/7 operations.
• You are flexible to work on any assigned shift (nights, weekends, etc.).
• You pride yourself on leading other leaders.
• You have direct experience managing front-line supervisors and have been responsible for supporting their performance and their associates.
• You have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-driven techniques (performance metrics or Lean techniques).
Note: Candidate must have 2-wheeler and he/she should not have any kind of issues in traveling.
Preference will be given to Candidate from Cinemas or QSR background.
💡 Quick Summary
Seeking a career-building opportunity? The Operations Executive position is now open for candidates interested in the Operations Executive Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
