Job Description
Overview: As a Collection Executive, you will be responsible for contacting customers who have overdue payments and negotiating payment plans to ensure prompt repayment. You will work closely with internal teams to resolve outstanding issues and maintain accurate records of all collections activities.
Responsibilities:
• Contacting Customers: Reach out to customers with overdue payments via phone, email, or other communication channels to discuss their outstanding debts.
• Negotiating Payment Plans: Negotiate payment plans with customers based on their financial situation, company policies, and regulatory requirements.
• Resolving Disputes: Investigate and resolve any disputes or discrepancies related to payments or billing issues.
• Maintaining Records: Keep detailed records of all collections activities, including customer interactions, payment arrangements, and account updates.
• Monitoring Accounts: Monitor accounts receivable aging reports and prioritize collections efforts based on the age and amount of overdue payments.
• Escalating Issues: Escalate unresolved issues to higher management or legal department when necessary, following company policies and procedures.
• Providing Customer Support: Assist customers with inquiries related to their accounts, payment options, and any other related issues.
• Compliance: Ensure compliance with all relevant regulations, such as fair debt collection practices and data protection laws.
• Reporting: Prepare regular reports on collections activities, including progress updates, trends, and performance metrics.
Job Type: Full-time
Pay: ₹16,000.00 - ₹21,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
Work Location: In person
Responsibilities:
• Contacting Customers: Reach out to customers with overdue payments via phone, email, or other communication channels to discuss their outstanding debts.
• Negotiating Payment Plans: Negotiate payment plans with customers based on their financial situation, company policies, and regulatory requirements.
• Resolving Disputes: Investigate and resolve any disputes or discrepancies related to payments or billing issues.
• Maintaining Records: Keep detailed records of all collections activities, including customer interactions, payment arrangements, and account updates.
• Monitoring Accounts: Monitor accounts receivable aging reports and prioritize collections efforts based on the age and amount of overdue payments.
• Escalating Issues: Escalate unresolved issues to higher management or legal department when necessary, following company policies and procedures.
• Providing Customer Support: Assist customers with inquiries related to their accounts, payment options, and any other related issues.
• Compliance: Ensure compliance with all relevant regulations, such as fair debt collection practices and data protection laws.
• Reporting: Prepare regular reports on collections activities, including progress updates, trends, and performance metrics.
Job Type: Full-time
Pay: ₹16,000.00 - ₹21,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Operations Executive position is now open for candidates interested in the Operations Executive Jobs sector. This role in Bagepalli offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
