Job Description
About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel
agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and
sense of belonging our people feel every day. This recognition reflects our commitment to a
culture where our teams grow, collaborate, and drive the future of travel technology, while
consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized
the needs of travel agent partners. TripJack’s integrated platform offers content from 750+
airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and
Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and
post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel
booking & management experience for our agent partners.
Job Description
• * Conduct hotel price comparisons and suggest alternative options to improve conversion rates.
• Manage cruise bookings.
• Handle escalations, guest issues, and special requests promptly and professionally.
• Maintain strong relationships with hotels, DMCs, and cruise liners.
• Good knowledge of far east destinations - Like, Dubai , Singapore, Vietnam , Indonesia and Thailand.
• Ensure confirmations, vouchers, amendments, and cancellations are processed on time.
• Secure the best available rates, upgrades, and added benefits for guests.
• Maintain TAT (Turnaround Time) standards for all tasks.
• Maintain accurate records of bookings, cancellations, and amendments.
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel
agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and
sense of belonging our people feel every day. This recognition reflects our commitment to a
culture where our teams grow, collaborate, and drive the future of travel technology, while
consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized
the needs of travel agent partners. TripJack’s integrated platform offers content from 750+
airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and
Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and
post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel
booking & management experience for our agent partners.
Job Description
• * Conduct hotel price comparisons and suggest alternative options to improve conversion rates.
• Manage cruise bookings.
• Handle escalations, guest issues, and special requests promptly and professionally.
• Maintain strong relationships with hotels, DMCs, and cruise liners.
• Good knowledge of far east destinations - Like, Dubai , Singapore, Vietnam , Indonesia and Thailand.
• Ensure confirmations, vouchers, amendments, and cancellations are processed on time.
• Secure the best available rates, upgrades, and added benefits for guests.
• Maintain TAT (Turnaround Time) standards for all tasks.
• Maintain accurate records of bookings, cancellations, and amendments.
💡 Quick Summary
Seeking a career-building opportunity? The Operations Executive - Holidays , Packages and cruises position is now open for candidates interested in the Operations Executive Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
